Alex Herrington
West Chester,PA
Summary
Experienced financial services leader with 8 years of proven success in people leadership, program management, and business transformation. Adept at driving results, fostering a positive culture, and thriving in dynamic environments. Excels in navigating complexity and ambiguity, with a strong work ethic and charismatic personality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager, Business Transformation and Change Management
The Vanguard Group
10.2023 - Current
- Launched new advice offer, optimizing advisor onboarding and client servicing costs to enhance scalability, resulting in a $45M improvement in net operating margin
- Orchestrate legacy offer wind-down strategy, prioritizing retention and client experience, resulting in savings of $10M+
- Manage business change strategies ensuring successful adoption of new processes and technology, resulting in increased employee engagement and successful implementation
- Lead the OKR (Objectives and Key Results) planning process, collaborating with 30+ cross-functional teams to define strategic objectives and measurable key results aligned with organizational goals, driving alignment and accountability across the organization.
Business Project Management
The Vanguard Group
07.2022 - 10.2024
- Successfully held multiple roles: Program Manager, Organizational Readiness Lead, Client Experience Owner, and Chief of Staff
- Led multi-faceted program during a sensitive period of change, emphasizing forward momentum and alignment with objectives, resulting in improved collaboration, clarity, and timely achievement of deliverables
- Designed and implemented organizational readiness systems, ensuring key program milestone readiness with 350+ critical items managed across 20+ business partners
- Established call listening lab aimed at pinpointing process inefficiencies and reducing variation among advisors, resulting in increased business capacity and improved client retention
- Transformed executive team by implementing new cadences and promoting debate, leading to enhanced trust, improved decision making, and increased collaboration.
Advisor Manager
The Vanguard Group
12.2022 - 06.2023
- Led, trained, and motivated ten direct reports, resulting in a top-performing team with leading enrollments and client satisfaction
- Responded promptly to industry trends and internal developments, ensuring timely communication and adoption
- Provided technical support in financial planning, empowering financial advisors to analyze and resolve client issues
- Fostered internal team growth through career coaching and development, facilitating promotions to new opportunities.
Advanced Onboarding Services Supervisor
The Vanguard Group
04.2020 - 11.2022
- Led the first iteration of a cross-functional experiment, designed to deepen understanding of advice clients and their external money movement needs, yielding a projected 5-year NPV of $5 million
- Executed a non-ACAT continuous improvement plan focusing on eliminating client defects, producing $165K in savings
- Inspired and motivated 20 direct reports across multiple sites, fostering a positive culture in a high-pressure operational environment through localized rewards, recognition, and impactful storytelling
- Demonstrated proficiency in talent development, providing effective coaching and guidance to employees to ensure adherence to high-quality development plans, fostering growth, and instilling accountability.
Chief of Staff
The Vanguard Group
12.2018 - 03.2020
- Implemented crew movement and hiring strategy, optimizing staffing levels for tax season across two organizations with 1,500+ employees.
- Delivered town hall presentations and departmental communications to engage 1,000+ employees, promoting clarity, alignment, and engagement across the organization.
- Effectively managed strategic agenda, priorities, and focus areas, adapting swiftly to changing business environments. Ensured Team One's success by emphasizing organization, timeliness, and accountability
- Led engagement council for 3,000 employees, resulting in proactive response to system trends and effective dissemination of critical information leading to decisive execution of action plans.
Education
Bachelor of Science - Finance, Accounting
West Chester University
West Chester, PA05-2016
Skills
- Team Leadership
- Program Management
- Business Planning
- Talent Development
- Data-driven decision-making
Education And Licenses
- MARQUETTE UNIVERSITY, 08/2012 - 05/2013
- WEST CHESTER UNIVERSITY, 08/2013 - 05/2016
- Bachelor of Science in Finance, Minor in Accounting
- Series 6 Investment Company and Variable Contracts Products Representative, 08/2016
- Series 63 Uniform Securities State Agent, 08/2016
- Series 7 General Securities Representative, 03/2021
- CFP Professional, 03/2021
Certification
Series 6 Investment and Variable Contracts Products Representative - August 2016
Series 63 Uniform Securities State Agent - August 2016
Series 7 General Securities Representative - March 2020
CFP® Professional - March 2021
Timeline
Manager, Business Transformation and Change Management
The Vanguard Group
10.2023 - Current
Advisor Manager
The Vanguard Group
12.2022 - 06.2023
Business Project Management
The Vanguard Group
07.2022 - 10.2024
Advanced Onboarding Services Supervisor
The Vanguard Group
04.2020 - 11.2022
Chief of Staff
The Vanguard Group
12.2018 - 03.2020
Bachelor of Science - Finance, Accounting
West Chester University
Series 6 Investment and Variable Contracts Products Representative - August 2016
Series 63 Uniform Securities State Agent - August 2016
Series 7 General Securities Representative - March 2020
CFP® Professional - March 2021
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