Alex Hertel
Venice
Summary
Experienced team leader with strong communication skills and a successful history of building customer relationships. Exceptional organizational and time management abilities enable a thorough comprehension of complex tasks and the flexibility to adapt to changing priorities while consistently meeting deadlines. Recognized for motivating others to take action and embrace new perspectives, resulting in projects that deliver commercial value through efficient execution of cost-efficiency and operational improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Daily Operations Manager
Manasota Key Resort
02.2022 - 10.2024
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows
- Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
- Manage and optimize hotel budgets, controlling expenses and maximizing revenue
- Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
- Ensure compliance with all health and safety regulations, conducting regular inspections
- Develop and maintain positive relationships with vendors, suppliers, and local businesses
- Handle guest concerns and complaints with professionalism and a commitment to resolution
- Stay informed about industry trends and best practices to drive continuous improvement
- Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
Assistant General Manager (AGM)
Fairfield Inn & Suites / TownePlace Suites Marriott
10.2019 - 12.2021
- Assisted hotel manager with front desk operations
- Assisted with new hire training sessions
- Frequently interacted with guests and sought feedback
- Reviewed guest feedback online and on hotel website
- Assisted with accounting tasks
- Responded to guest complaints
- Supervised hotel staff and worked to resolve staff issues
- Sought to resolve conflicts in a professional courteous manner
- Maintained inventories of hotel supplies and prepared purchase orders
- Processed invoices and assisted with guest payment issues
- Scheduled bookings and checked guests in and out during busy periods
- Answered phones and responded to email inquiries
Hotel Engineer
Fairfield Inn & Suites
02.2016 - 12.2021
- Oversaw daily operations to ensure high levels of productivity
- Supervised work of contracted employees to keep on task for timely completion
- Responsible for responding to emergencies and hurricane preparations
- Coordinated larger upgrade and repair projects with management to reduce disruption to guests as much as possible
- Alarm systems and sprinkler systems knowledge
- High skills with carpentry, painting, plumbing, masonry along with minor electrical
- Maintained tool and supply inventories in coordination with other supervisors
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Commercial Pool certified
Education
Bachelor's degree - Environmental Science and policy
Florida Gulf Coast University
Fort Myers, FL12.2012
Associate in Arts (AA) - Biology
State College of Florida-Manatee-Sarasota
Venice, FL12.2011
Skills
- Troubleshooting
- Building and Construction
- Equipment Maintenance
- Administration and Management
- Project Management
- Facilities Maintenance
- Project Coordination
- Workplace safety
- Decision-making
- Team leadership
- Customer service
- Time management
Certification
- Forklift Certified, 06/01/19, Present
- Certified Pool Operator, 03/01/18, Present
- ServSafe Food Protection Manager, 01/01/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Promoted to AGM after four years with the company.
- Collaborated with team of twenty men in the development of corporate hotel remodel update with new FF&E.
- Collaborated with multiple teams of Electrical, mechanical and structural in building a new hotel with the GC, owner and Marriott corporation in the development of Towne Place Suites. Start-up and FF&E
- Collaborated with team of Visa workers: J1's and H2Bs in the development of staffing/ assisting Housekeeping, Grounds, Maintenance and Guest services.
Languages
Spanish
Limited Working
Timeline
Daily Operations Manager
Manasota Key Resort
02.2022 - 10.2024
Assistant General Manager (AGM)
Fairfield Inn & Suites / TownePlace Suites Marriott
10.2019 - 12.2021
Hotel Engineer
Fairfield Inn & Suites
02.2016 - 12.2021
Associate in Arts (AA) - Biology
State College of Florida-Manatee-Sarasota
Bachelor's degree - Environmental Science and policy
Florida Gulf Coast University
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