Alexander Hickey

• Ordered parts from various distributors to fulfill demands.
• Researched vehicles and parts via physical catalogs and electronic means.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Reached out to vendors outside usual network to find parts not available from traditional sources to fulfill customers' needs.

• Worked in team environment to maintain high levels of productivity.
• Operated tools, equipment, and machinery according to safety standards.
• Organized materials, tools and equipment to supply team members.
• Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
• Read and understood plans and technical documentation for each job.
• Laid out materials and components to prepare for installation.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Inspected installations to check for functionality and maintain customer satisfaction.

• Planned and adjusted optimal routes based on traffic and weather conditions.
• Loaded and secured items in trucks to avoid damage to tools during delivery.
• Delivered employees and materials to job sites daily.

(Note: this was a temporary position as I was travelling)

• Packaged items for safe shipment and protection from damage in transit.
• Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
• Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Worked safely around moving machinery.
• Wrapped pallets in shrink wrap prior to loading.
• Consistently lifted materials weighing as much as 60 pounds.

• Completed customer orders and warranty services according to manufacturer specifications.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
• Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Changed, rotated and balanced tires on different types of vehicles.

• Conferred with customers to schedule and price repair requirements for used and new vehicles.
• Consulted with customers to assess service requirements and produce accurate orders.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved concerns with products or services to help with retention and drive sales.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Performed inventory control, such as counting and stocking merchandise.
• Greeted customers and helped with product questions, selections and purchases.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Kept storage areas organized, clean and secure to fully protect company assets.
• Gathered stray carts throughout store and contributed to maintaining store tidiness.
• Gathered shopping carts and maintained organized cart storage at store entrance.
• Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.

• Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
• Performed all position responsibilities accurately and in a timely manner.
• Verified that prepared food met all standards for quality and quantity.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.