Alex Hill

Retail Keyholder

Dunhams Sports

11.2015 - Current

Stored security alarm codes and keys and made routine code changes.
Performed category maintenance by rotating products according to company product rotation policy.
Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
Developed strong relationships with customers by actively engaging in conversation about their needspreferences.
Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
Spearheaded promotional events within the store to increase brand awareness and drive customer engagement.
Opened and closed store at proper times for reliable services.
Utilized product information and sampling to educate customers and assist in product selections.
Oversaw regular store cleaning of shelves, backrooms and racks.
Maintained confidentiality and security of sales records and operational reports.
Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
Rearranged racks and shelving based on seasonal planograms.
Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
Assisted store cashiers during peak sales times.
Balanced cash registers at end of shift and filled out necessary reports.
Increased customer satisfaction by providing exceptional product knowledge and personalized service.
Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
Worked with store manager to create employee schedules.
Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Trained and supervised new employees to apply best practices in customer service and store operations.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Submitted reports to senior management to aid in business decision-making and planning.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Mentored new sales associates to contribute to store's positive culture.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Trained newly hired sales team in upselling techniques.
Educated staff on strategies for handling difficult customers and challenging situations.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Managed store personnel by delegating tasks and supervising daily operations.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Streamlined opening and closing procedures as integral member of store staff.
Marked-down clearance items and relocated merchandise to proper store areas.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Summary

Overview

Work History

Co-Owner

Retail Keyholder

Education

No - Cinematography

Skills

Timeline

Retail Keyholder

Co-Owner

No - Cinematography

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