Alex Hillerman
Hernando,MS
Summary
Operations leader with extensive experience in 3PL and warehouse management. Demonstrates a strong focus on enhancing operational efficiency, maintaining safety standards, and delivering exceptional customer service. Successfully leads teams to ensure accurate order fulfillment and timely shipping.
Overview
21
21
years of professional experience
Work History
Owner / Operations Manager
ABH Services
Memphis, TN
01.2023 - Current
- Oversee all day-to-day operations of a third-party logistics (3PL) distribution company.
- Manage warehouse fulfillment, shipping, receiving, inventory, and order processing to meet customer requirements efficiently.
- Coordinate operational activities to ensure customer orders are processed accurately and shipped within required deadlines.
- Lead and oversee employees while establishing expectations for productivity, accuracy, safety, and customer service.
- Monitor workflow, identifying and implementing opportunities to improve warehouse efficiency and streamline operational processes.
- Cultivate strong customer relationships to enhance satisfaction and loyalty and ensure fulfillment operations meet service-level expectations.
- Maintain an organized, safe, and productive warehouse environment.
Operations Manager
Flora Classique
Memphis, TN
01.2019 - 01.2023
- Managed daily warehouse and operations activities to ensure efficient and accurate order fulfillment.
- Monitored workflow and productivity, ensuring timely order completion to consistently meet shipping deadlines.
- Oversaw pick-and-pack operations, ensuring customer orders were accurately processed and prepared for shipment.
- Supported process improvements that enhanced efficiency and minimized operational issues.
- Worked closely with internal teams to resolve order, fulfillment, and shipping issues.
Distribution Manager
BPI Packaging
Memphis, TN
07.2016 - 01.2019
- Led distribution operations, supervising 30 hourly employees to ensure efficient workflow.
- Oversaw picking, packing, and shipping of weekly customer orders.
- Ensured all customer orders were completed accurately and shipping deadlines were consistently met.
- Maintained a strong focus on order accuracy, productivity, and on-time shipment performance.
- Managed a kitting product line, coordinating labor and workflow to maintain production and shipping schedules.
Warehouse Manager / Customer Service
National Pump Company
Olive Branch, Mississippi
06.2014 - 07.2016
- Managed aspects of warehouse shipping and customer order fulfillment.
- Oversaw order pulling, staging, packing, and shipment preparation.
- Prepared shipping documentation and coordinated shipments with carriers.
- Scheduled freight and monitored shipments to ensure timely delivery.
- Resolved freight claims, collaborating with carriers and customers to address shipping issues effectively.
- Delivered customer service and support for orders, shipments, and delivery requirements, ensuring satisfaction.
2nd Shift Operations Supervisor
MVP Group International
Olive Branch, Mississippi
03.2011 - 06.2014
- Managed second-shift warehouse operations, ensuring efficient daily workflow.
- Supervised warehouse employees, assigning responsibilities to optimize operational efficiency.
- Monitored productivity, order fulfillment, and overall warehouse performance.
- Resolved operational issues to sustain productivity and meet service levels throughout the shift.
- Implemented and monitored warehouse safety programs to promote safe work practices and reduce operational risks.
Inventory Controller / Pump Assembler
Eaton Aftermarket Services
Memphis, TN
04.2005 - 03.2011
- Maintained accurate inventory records and identified discrepancies to enhance inventory integrity.
- Performed inventory tracking, organization, and reconciliation.
- Assembled pumps in compliance with specifications and quality requirements.
Education
Associate's Degree - Business Administration
Northwest Mississippi Community College
Senatobia, MS01-2015
Skills
- 3PL operations management
- Shipping and logistics
- Order management
- Inventory control
- Picking and packing
- Freight coordination
- Shipping documentation
- Deadline management
- Process improvement
- Safety program implementation
- Team leadership
ADDITIONAL QUALIFICATIONS
- 20+ years of warehouse, distribution, logistics, and operations experience
- Progressive leadership experience from inventory control and warehouse operations to distribution management and business ownership
- Experience managing teams of up to 30 hourly employees
- Extensive hands-on experience with fulfillment, shipping, inventory, kitting, and 3PL operations
- Strong understanding of warehouse safety, productivity, customer service, and on-time delivery
Timeline
Owner / Operations Manager
ABH Services
01.2023 - Current
Operations Manager
Flora Classique
01.2019 - 01.2023
Distribution Manager
BPI Packaging
07.2016 - 01.2019
Warehouse Manager / Customer Service
National Pump Company
06.2014 - 07.2016
2nd Shift Operations Supervisor
MVP Group International
03.2011 - 06.2014
Inventory Controller / Pump Assembler
Eaton Aftermarket Services
04.2005 - 03.2011
Associate's Degree - Business Administration
Northwest Mississippi Community College