Alex Hoffman
Pickerington,OH
Summary
I have worked customer service for my family's auction company since I was a kid and I am also just very outgoing. I have mostly done cashiering and front end coordination but I have also worked in stocking beer, wine, and liquor for the last eight months at my current job and know a decent bit about it and who to ask if I do have questions about product. I have good customer service skills as well as sales experience from watching my family sell things for my entire life and am confident that I could do the same with beer, wine, or liquor,
Overview
2
2
years of professional experience
Work History
Beer Stocker
Giant Eagle
12.2023 - Current
- Coordinated with vendors on delivery schedules, ensuring timely receipt of new shipments.
- Collaborated with team members to complete stocking tasks quickly and accurately.
- Contributed to positive workplace culture by actively participating in team meetings and collaborating on improvement initiatives.
- Ensured accurate inventory counts through consistent monitoring and recordkeeping.
- Provided excellent customer service, addressing questions and concerns promptly and professionally.
- Improved customer satisfaction by routinely inspecting beer displays for cleanliness, organization, and up-to-date pricing information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
Front End Coordinator
Giant Eagle
09.2022 - 12.2023
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Advised and trained new employees in job tasks, offering positive reinforcement.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH05.2021
Skills
- Lifting Techniques
- Product display
- Salesmanship
- Willing to Learn
- Friendly and Personable
- Customer Service
- Customer Assistance
- Shelf Stocking
- Heavy Lifting
- Flexible Schedule
- Merchandise Display
- Multitasking
Timeline
Beer Stocker
Giant Eagle
12.2023 - Current
Front End Coordinator
Giant Eagle
09.2022 - 12.2023
High School Diploma -
Pickerington High School Central