Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alex Hooks

Lindale,TX

Summary

Accomplished District Manager experienced in driving sales, service channels, employee engagement , merchandising standards and operational excellence for multiple locations. Exceptional people leader and strategic planner.

Overview

15
15
years of professional experience

Work History

General Manager

Hometown Experts
01.2022 - Current
  • Manage large HVAC, Plumbing, Generators and Fireplace brand across entire East TX Market.
  • Implemented several key national initiatives and launched several core platforms such as Service Titan.
  • Directed operational strategy to enhance service delivery and customer satisfaction.
  • Streamlined workflow processes, resulting in improved team efficiency and productivity.
  • Mentored department managers, fostering leadership development and enhancing team performance.
  • Implemented data-driven decision-making frameworks to optimize resource allocation.
  • Oversaw budget management, ensuring alignment with organizational goals and financial objectives.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Territory Sales Manager

Lowe's Home Improvement
01.2017 - 01.2022
  • Drive sales, services and merchandising standards for 32 Stores focusing on Credit, Close Rates and Process.
  • Brought about industry-leading sales results by applying strategic Sales industry knowledge and leadership skills
  • Modeled best practices for sales and customer service
  • Piloted various selling and merchandising programs impacting bottom line performance
  • Held weekly meetings with Store Managers, Sales Reps and Store Leadership to identify techniques to overcome sales obstacles
  • Supervised 16 field reps to ensure high-quality standards of operation
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
  • Led targeted training programs to educate staff on product benefits and service capabilities
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients

Director of Development & Sales

Mattress One
01.2014 - 12.2016
  • Integrated technology resources into courses to diversify instruction
  • Maintained currency on changing industry conditions and product advancements through training workshops and conferences
  • Produced quotes, proposals and contracts as part of sales process
  • Developed and executed go-to-market plans and facilitated internal organizational readiness
  • Developed team communications and information for Sales meetings
  • Assessed skill gaps for employees in Sales department and developed training courses to meet identified needs
  • Effectively trained instructors and supervisors on techniques for managing employees

National Sales Manager - Multi Channel Sales

Mattress Firm
08.2010 - 01.2014
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Empowered and led driven sales team to build product awareness and exceeded revenue targets.
  • Liaised with marketing and product development departments to maintain brand consistency.
  • Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
  • Received Presidents Award for outstanding sales leadership and strong commitment to operational excellence.
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
  • Met with customers to give sales presentations, negotiate contracts and promote services.
  • Attended events, training seminars and manufacturer product showcases.
  • Trained and developed exceptional sales leaders.

Education

Bachelor’s -

CMC Christian University
Tyler, TX
2007

Associates - Business Administration

Stephen F Austin State University
Nacogdoches, TX
2002

Skills

  • Business Planning
  • Leadership Skills
  • Strategic Planning
  • Commercial Awareness
  • Budgeting
  • Program Oversight
  • Operations Management
  • Staff Management
  • Negotiation
  • Vendor Management
  • Project Management
  • Sales and Marketing Strategies
  • Training Course Oversight

Accomplishments

  • Top District HTD 2021 in regards to % Exterior Target West Division
  • Top District in (Company) 2019 in regards to % Exterior Comp and % Target. Award Top Contributor Merit.
  • Top District (Company) in 2018 in regards to % Target Interior.
  • I was able to grow top line sales and revenue each of the last 3 years at a company leading level. Grew District 54% over two years in top line sales.
  • I have been quick to adapt to change and have confidently navigated several teams through major change process while delivering results.

Timeline

General Manager

Hometown Experts
01.2022 - Current

Territory Sales Manager

Lowe's Home Improvement
01.2017 - 01.2022

Director of Development & Sales

Mattress One
01.2014 - 12.2016

National Sales Manager - Multi Channel Sales

Mattress Firm
08.2010 - 01.2014

Bachelor’s -

CMC Christian University

Associates - Business Administration

Stephen F Austin State University

Similar Profiles

CREATE PROFILE