Alex Huggins
Rancho Cordova,CA
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
The Orthopedic Specialty Center
05.2023 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Scheduled new patients with referrals, follow up visits, post operative, etc.
Cashier
Sprouts Farmers Market
11.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked way up to promotion of self-checkout host
Team Member
Century 16 Cinemark
07.2021 - 09.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Collected payments and provided accurate change.
Lead Server
Prairie City Landing
08.2019 - 08.2021
- Worked with management to coordinate special functions and events.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Managed tables throughout dining room to execute service at highest level.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
Education
Associate of Science - Interdisciplinary Studies
Folsom Lake College
Folsom, CA06.2023
High School Diploma -
Folsom High School
Folsom, CA05.2019
Skills
- Customer Service
- Willingness to Learn
- Organizing Work Stations
- Clear Communication
- Following Instructions
- Money Handling
- Workplace Safety
- Front Office Management
- Reception duties
- Customer service expertise
- Patient Relations
Timeline
Front Office Coordinator
The Orthopedic Specialty Center
05.2023 - Current
Cashier
Sprouts Farmers Market
11.2022 - 05.2023
Team Member
Century 16 Cinemark
07.2021 - 09.2022
Lead Server
Prairie City Landing
08.2019 - 08.2021
Associate of Science - Interdisciplinary Studies
Folsom Lake College
High School Diploma -
Folsom High School