Alex Hupke
Salisbury,MD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Account Executive
Avery Hall Benefit Solutions
06.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during negotiations with clients.
Loan Production Assistant
First Home Mortgage
08.2018 - 06.2022
- Developed rapport with clients through effective relationship-building techniques, fostering trust and confidence in our services.
- Expedited pre-approval processes for qualified applicants by efficiently assessing income levels, credit scores, and other key financial metrics.
- Maintained up-to-date knowledge of industry regulations, staying compliant with all federal and state lending guidelines.
- Supported underwriting team by gathering required information and conducting thorough credit analysis for each applicant.
- Managed a high volume of loan applications, ensuring timely completion and accuracy.
Assistant Property Manager
Rinnier Development - Salisbury Housing
06.2017 - 08.2018
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Collected and maintained records of rental payments and payment dates.
Education
Bachelor of Science - Business Administration
Salisbury University
Salisbury, MD12.2015
Skills
- Client Relationship Building
- Account Management
- Customer Service
- Written and verbal communication
- Time Management
- Organizational Skills
- Multitasking
- Goal Setting
- Database Management
- Reliability
- Adaptability and Flexibility
- Professionalism
Additional Information
Proficient in Microsoft Outlook, Teams, Excel, Power Point, and Word.
Assimilates quickly to new software and technology.
Timeline
Account Executive
Avery Hall Benefit Solutions
06.2022 - Current
Loan Production Assistant
First Home Mortgage
08.2018 - 06.2022
Assistant Property Manager
Rinnier Development - Salisbury Housing
06.2017 - 08.2018
Bachelor of Science - Business Administration
Salisbury University
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