Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Montgomery

Lafayette,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SDA position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

Sales Associate

SelectQuote Career
06.2021 - Current
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Contributed ideas, decision-making skills and good judgment to achieve objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Main Bartender

Somewhere Else Lounge Bar And Grill
01.2018 - 11.2018
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Closed out cash register with accuracy and prepared cashier report.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Maintained accurate cash drawer of per shift.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bar Operations Manager

Murphy's Law Sports And Cigar Lounge
01.2017 - 01.2018
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing improvements over prior onboarding process.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Developed unique events and special promotions
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Closed out cash register with accuracy and prepared cashier report.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Reduced financial inaccuracies by using a softwear system while verifying receipts.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Bar Manager

Vermillion Bayou Bar
06.2016 - 01.2017
  • Determined business needs by acquiring client feedback for process improvements.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Enhanced sales by promoting products and assisting with creative menu selections.
  • Checked ID cards and verified bar guests were of legal age.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Closed out cash register with accuracy and prepared cashier report.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.

Veterinarian Technician

Loftin Veterinarian Clinic
05.2007 - 12.2008
  • Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
  • Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
  • Comforted clients when pets were sick or dying and provided listening ear.
  • Explained preventative care measures to clients, including flea and tick control and heartworm medication.
  • Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Walked pets outside to prevent accidents in group play areas and on bedding.
  • Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Assisted Dr. Loftin in performing basic exams and tests such as fecal and blood analysis for all species of patients.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.

Veterinary Technician

Dr Lamberts Veterinary Clinic
02.2006 - 05.2007
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic animals.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Assisted in basic exams and tests such as fecal and blood analysis for all species of patients.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.

Education

High School Diploma -

Pacific High School

Skills

  • Goal-Oriented
  • Phone Etiquette
  • Microsoft Office Suite
  • Multitasking
  • Critical Thinking
  • Customer Service
  • Conflict Resolution
  • Typing Speed
  • Self-Motivation
  • Adaptability
  • Problem Solving
  • Decision Making
  • Organizational Skills
  • Team Collaboration
  • Time Management
  • Reliability
  • Active Listening
  • Excellent Communication
  • Task Prioritization
  • Stress Management
  • Teamwork and Collaboration
  • Computer Skills
  • Sales and Upselling
  • Customer Relations
  • Work Prioritization
  • Multi-Line Phone Talent
  • Call Metrics
  • Following Scripts
  • Calm Under Pressure
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Multi-Line Phone Systems
  • Product Knowledge
  • Sales Closing
  • Product Upselling
  • Quality Assurance
  • Communicating With Clients
  • Inbound Phone Call Management
  • Customer Service Optimization
  • Call Center Customer Service
  • Calm Disposition
  • Quality Control
  • Customer Support
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Gathering Information
  • Logging Call Information
  • Answering Questions
  • Telephone Etiquette
  • Attention to Detail
  • Effective Communication
  • Script Adherence
  • Call Handling
  • Positive Attitude
  • Remote Office Availability
  • Recruitment and Hiring
  • Team Leadership

Timeline

Sales Associate

SelectQuote Career
06.2021 - Current

Main Bartender

Somewhere Else Lounge Bar And Grill
01.2018 - 11.2018

Bar Operations Manager

Murphy's Law Sports And Cigar Lounge
01.2017 - 01.2018

Bar Manager

Vermillion Bayou Bar
06.2016 - 01.2017

Veterinarian Technician

Loftin Veterinarian Clinic
05.2007 - 12.2008

Veterinary Technician

Dr Lamberts Veterinary Clinic
02.2006 - 05.2007

High School Diploma -

Pacific High School

Similar Profiles

CREATE PROFILE
Kelly Montgomery