Alex Iglesias
Dunnellon,FL
Summary
Seasoned general manager with more than 10 years of management experience. Excellent leadership and development skills. Strong operations background at various sales volumes and location concepts. Looking for an opportunity to grow in a company that focuses on an exceptional culture for both the customer and the staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Honey Baked Ham Co.
06.2022 - 05.2024
- Oversee daily operations to ensure efficiency and quality in service delivery.
- Implement strategies to enhance customer satisfaction and drive repeat business.
- Manage inventory control processes, optimizing supply chain logistics and vendor relations.
- Lead staff recruitment, training, and development initiatives to build a high-performing team.
- Analyze financial reports to inform budget planning and operational adjustments.
- Foster a positive workplace culture through effective communication and employee engagement activities.
- Develop marketing campaigns that increase brand visibility and attract new customers.
- Monitor compliance with health regulations, ensuring safety standards are consistently met.
- Developed and implemented strategies to increase sales and profitability.
Assistant General Manager
Honey Baked Ham Co.
04.2019 - 06.2022
- Streamlined operational processes, enhancing efficiency and reducing turnaround times across departments.
- Developed and implemented staff training programs, fostering professional growth and improving team performance.
- Analyzed financial reports to identify trends, informing strategic decision-making for budget optimization.
- Coordinated cross-functional meetings to ensure alignment on project objectives and deliverables.
- Oversaw inventory management systems, ensuring accuracy in stock levels and minimizing discrepancies.
General Manager
Capital Tacos
04.2018 - 11.2018
- Oversaw operations of both our Brandon location and St. Pete location.
- Developed Managers for multiple locations.
- Helped roll out multiple operational changes.
- Supplied product for other 4 locations and Amelie Arena location.
General Manager
Panera Bread
09.2014 - 03.2018
- Top 3 highest volume cafe in our market.
- Our market's first drive thru location. Helped develop standards for running the drive thru that would eventually be used company wide.
- Our cafe became the highest volume training location for assistant managers, catering coordinators, and shift supervisors in 2016.
- We also trained upper management for both the Orlando and East Coast markets.
- Developed numerous managers who would eventually go to take on their own cafes as GM.
- Chosen to spearhead the Panera 2.0 operations roll out for the Tampa market in June of 2016 and helped train both management and support staff for future roll outs at other cafes.
- In June of 2017 we rolled out cafe based delivery making us the only high volume location to do so.
- Through 3 internal audit periods, our team scored the highest scores attainable.
- Food cost 26% Labor 19% with drive thru.
General Manager
Panera Bread
04.2012 - 09.2014
- First location I took over as a general manager.
- Large focus on developing a new culture in the cafe that promoted a positive experience for the customer while also creating a positive work and training environment for the staff.
- Over a two year span, the cafe averaged an increase of 9% in total monthly sales and 13% in catering monthly sales.
- Food cost ran around 27% and Labor 18%
Assistant Manager
Panera Bread
05.2011 - 04.2012
- My first opportunity to manage staff that I was not familiar with.
- I really began to understand how location can affect operations.
- Working here gave me a different perspective on running shift with the different business trends and product mix.
Shift supervisor
Panera Bread
10.2009 - 05.2011
- Promoted to shift supervisor/lead and began learning admin. functions, training processes, and hiring processes.
Associate
Panera Bread
02.2008 - 10.2009
Education
Business Management and Administrative studies -
University of South Florida
Tampa, FL03.2010
Skills
- Operation Monitoring Operation and Control
- Food Production Troubleshooting
- Time Management Service Orientation
- Active Learning Management of Personnel Resources
- Instructing Learning Strategies
- Management of Financial Resources
- Production and Processing Operations Analysis
- Results-oriented
- Positive learning process
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Staff motivation
- Customer retention
- Process improvements
Certification
- Food Safe Certified
- Certified Training Specialist with Panera Bread and Capital Tacos
- Certified to Coordinate Catering Events with Panera Bread
Timeline
General Manager
Honey Baked Ham Co.
06.2022 - 05.2024
Assistant General Manager
Honey Baked Ham Co.
04.2019 - 06.2022
General Manager
Capital Tacos
04.2018 - 11.2018
General Manager
Panera Bread
09.2014 - 03.2018
General Manager
Panera Bread
04.2012 - 09.2014
Assistant Manager
Panera Bread
05.2011 - 04.2012
Shift supervisor
Panera Bread
10.2009 - 05.2011
Associate
Panera Bread
02.2008 - 10.2009
Business Management and Administrative studies -
University of South Florida
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