Alexis Eglan
San Antonio,TX
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse
Baptist Health System
San Antonio, TX
10.2022 - Current
- Assessed responses to evident or potential health problems of the patient, family and/or significant others
- Instituted a plan for patient care based on the initial assessment; implemented interventions and assessed patient needs on an on-going basis
- Recognized changing patient condition and utilized unit resources, chain of command and Rapid Response Team (RRT) in a timely manner.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Streamlined medication administration processes for increased safety and accuracy during busy shifts
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks
- Recorded details regarding therapies to keep patient charts updated
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Monitored patient reactions after administering medications and IV therapies
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Evaluated patient histories, complaints, and current symptoms
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
Medical Assistant
Hospital Corporation of America (HCA)
San Antonio, TX
01.2017 - 12.2019
- Triaged patients by documenting vitals, medications and assessments of resident care and progress
- Prepared patients by verifying hospital visits and conducting interviews for Review of Systems
- Contacted Primary Care Physicians to acquire all medical records pertinent to cardiology visit, performing EKGs as needed.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked, and organized exam rooms and medical equipment
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected pertinent data and calculations to aid physician in interpreting results
- Completed EKGs and other tests based on patient presentation in office
Medical Assistant
Texas MedClinic
San Antonio, TX
01.2015 - 12.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records
- Collaborated with interdisciplinary healthcare teams to provide coordinated care
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients
- Empowered patients through education on self-management techniques for chronic conditions
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Documented vital signs and health history for patients in clinic and hospital environments
- Performed medical records management, including filing, organizing and scanning documents
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Measured patient spirometry
- Measured patient pulse oximetry
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Collected and documented patient medical information such as blood pressure and weight
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Taught patients about medications, procedures, and care plan instructions
- Collected pertinent data and calculations to aid physician in interpreting results
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
Office Administrator
Optimal Health and Wellness
San Antonio, TX
07.2014 - 11.2014
- Performed standard administrative tasks at front desk, from answering phone calls, copying, scanning, faxing & emailing documentation to verifying patient insurance, taking patient co-payments, pulling patient records and scheduling, contacting, and confirming patient appointments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues
- Enhanced team collaboration with the establishment of clear communication channels and guidelines
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Education
Associate Degree in Nursing -
Baptist School of Health Profession/AAS
San Antonio12.2021
Medical Assisting Degree -
Hallmark University/MA
San Antonio, TX11.2014
Skills
- Medical assessment
- Wound Care
- Unit Administration
- Chart updating
- Vaccine administration
- Data Collection
- Nursing staff leadership
- Patient Assessments
- Medication and IV administration
- IV setup
- EMR Systems
- Taking vitals
- Care Plan Development
- Medical Records Management
- Telemetry monitoring
- Mobility Assistance
Websites
Certification
- Basic Life Support - American Heart Association
- Advanced Cardiovascular Life Support - American Heart Association
- NIHSS certified - Apex Innovations
Timeline
Registered Nurse
Baptist Health System
10.2022 - Current
Medical Assistant
Hospital Corporation of America (HCA)
01.2017 - 12.2019
Medical Assistant
Texas MedClinic
01.2015 - 12.2016
Office Administrator
Optimal Health and Wellness
07.2014 - 11.2014
Associate Degree in Nursing -
Baptist School of Health Profession/AAS
Medical Assisting Degree -
Hallmark University/MA