ALEX ISHIHARA
Fullerton,CA
Summary
A hardworking first responder devoted to promoting, improving and implementing fire, life and safety codes. Well-versed in maintaining current knowledge of industry trends and code updates by completing training and networking with professionals. Prepared to apply my field experience to a dynamic, growth-oriented position.
Overview
10
10
years of professional experience
Work History
Fire Prevention Reserve
City of Orange
04.2022 - Current
- Developed strong relationships with local first responders to facilitate seamless communication during emergency situations.
- Played a key role in reducing property damage from fires by swiftly identifying code violations and recommending corrective actions.
- Provided training for new hires on best practices in fire prevention techniques while maintaining a safe working environment.
- Assessed the functionality of smoke detectors, alarms, extinguishers, hydrants, and other fire protection equipment to ensure optimal performance when needed most.
- Reduced fire hazards by conducting thorough inspections and identifying potential risks.
- Increased awareness on fire safety measures through participation in community workshops and seminars as a subject matter expert.
- Implemented effective record-keeping systems to track inspection results and monitor progress toward fire prevention goals.
Supervisor
Emergency Ambulance Service
09.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
911 Emergency Dispatcher
City Of Salem Fire Department
02.2020 - 08.2021
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Insurance Claims Representative II
Mercury Insurance
06.2019 - 02.2020
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Conducted thorough research on claimants'' backgrounds, validating information to minimize fraudulent activity risks.
- Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
Crew Member
Trader Joes
04.2018 - 06.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
Emergency Medical Technician
Care Ambulance Service
03.2016 - 10.2017
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Crew Member
Trader Joes
09.2014 - 04.2016
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - Communications
Chaminade University of Honolulu
Honolulu, HINo Degree - Fire Inspector
Santa Ana College
Santa Ana, CAAssociate of Science - Fire Science
Victor Valley College
Victorville, CA11.2022
Skills
- Life safety systems
- Fire code compliance
- Smoke control systems
- Fire Extinguisher Use
- Incident Reporting
- Fire Safety Knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
Timeline
Fire Prevention Reserve
City of Orange
04.2022 - Current
Supervisor
Emergency Ambulance Service
09.2021 - Current
911 Emergency Dispatcher
City Of Salem Fire Department
02.2020 - 08.2021
Insurance Claims Representative II
Mercury Insurance
06.2019 - 02.2020
Crew Member
Trader Joes
04.2018 - 06.2019
Emergency Medical Technician
Care Ambulance Service
03.2016 - 10.2017
Crew Member
Trader Joes
09.2014 - 04.2016
No Degree - Communications
Chaminade University of Honolulu
No Degree - Fire Inspector
Santa Ana College
Associate of Science - Fire Science
Victor Valley College