Alex Jacome
Roseville,CA
Summary
Natural leader with relationship and team-building expertise devoted to developing team members, acquiring new customers and closing valuable sales deals across multiple units with proactive and ambitious approaches. Bringing 20+ years of accomplishment in managing business-to-business and business-to-consumer sales. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Maintains active client relationships with frequent face-to-face interaction.
Overview
22
22
years of professional experience
Work History
Design Consultant
System Pavers
05.2023 - Current
- Met with over 4 customers per week to discuss design vision and individual needs
- Applied skill in color theory and composition to bring client visions to fruition
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints
- Obtained approval of concepts by submitting rough drafts to management or to clients
- Built strong vendor relationships to facilitate favorable pricing on required materials
- Prepared strategies and proposed concepts for client approval
- Designed and developed interactive web and mobile experiences to drive user engagement
- Prepared original and relevant options for clients
- Utilized various software programs, creating 3D models of design concepts
Home Improvement Sales Representative
Chriswell Home Improvements
02.2022 - 02.2023
- Presented energy efficient solutions to 10+ homeowners per week with 30% close ratio
- Business-to-consumer energy efficient home improvement solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Mediating unsecured and secured financing options
- Utilized CRM software to manage customer accounts and track performance metrics
- Collaborated with cross-functional teams to identify and address customer needs
Business Advocate
Beyond
07.2020 - 01.2022
- Business to business and eCommerce partnerships maximizing net revenue
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Employee management insured federal and state compliance
- Provided working capital to small and mid-sized businesses
- Digital marketing for eCommerce and increased communications for social media
- Integrated with E Automate
- CRM - SalesForce
- Identified new business opportunities through cold calling 100 people per day, networking, marketing and prospective database leads, resulting in meeting and exceeding quota
- Provided guidance and work leadership to less-experienced staff
- Built relationships with customers and community to promote long term business growth
Account Executive
JMP Office Tech
01.2017 - 01.2020
- Consistently exhibits high visibility with B2B decision makers, expertise in crafting and demonstrating current improvement process while conserving revenue, monthly expenses through automated time accountability, HIPPA, security, and financial compliance standards
- Ensures customer loyalty with POC process for organizational cross-functional divisions; guarantees client prompt service and dependable follow through with in-person attention to assure continued alignment organizational goals
- Manages accurate data entry needed to: process and follow through on receiving, scheduling, installation, total or partial, as needed
- Collaboration with cross-functional teams: customer care, order entry, billing, service and C-suite level leadership to ensure continuous process improvement and organizational goals consistently met
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Qualified leads, built relationships and executed sales strategies to drive new business
- Executed successful sales strategies to convert leads into customers
- Managed sales cycle to maintain solid customer base
Sales Manager
International Mailing Equipment, Inc
01.2011 - 01.2017
- Conducted team meetings 8+ sales representatives to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Arranged individual ride-alongs to facilitate live demonstration of high-value products and “close,” end sale strategies
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
- Liaised between customers, sales, service, administration departments and owner to ensure clear communication of goals and expectations
- Acted as key-point person for software, enterprise solutions to ensure successful cross-selling, improved streamlining incentives and revenue generation
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Government Specialist
International Mailing Equipment, Inc
01.2002 - 01.2011
- Managed state, county, and local municipality bids to ensure monitoring all state processing bids accurate and in adherence with regulations and protocols
- Built relationships with small business advocates for each state entity to ensure bids were presented and considered
- Maintained confidentiality of information regarding actions
- Built rapport with procurement specialists and assessed needs to make product recommendations and upsell
- Demonstrated product features, answered questions and persuasively overcame objections
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Created and implemented sales strategies to successfully meet company targets
- Managed government accounts to secure satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Utilized CRM software to manage customer accounts and track performance metrics
- Achieved or exceeded company-defined sales quotas
Education
Associate of Science - Computer Science
Heald Institute of Technology
San FranciscoCertification - Leadership Training And Sales Excellence
Dale Carnegie - Leadership Training
SacramentoSkills
- System Design and Implementation
- Sales Quota Achievement
- Forecasting
- Bilingual – english/spanish
- Persuasive Negotiations
- CRM
- Bid Preparation
- Presentations and Demonstrations
- Relationship Building
- Problem-Solving
- Competitor Analysis
- Contract Processing
Timeline
Design Consultant
System Pavers
05.2023 - Current
Home Improvement Sales Representative
Chriswell Home Improvements
02.2022 - 02.2023
Business Advocate
Beyond
07.2020 - 01.2022
Account Executive
JMP Office Tech
01.2017 - 01.2020
Sales Manager
International Mailing Equipment, Inc
01.2011 - 01.2017
Government Specialist
International Mailing Equipment, Inc
01.2002 - 01.2011
Associate of Science - Computer Science
Heald Institute of Technology
Certification - Leadership Training And Sales Excellence
Dale Carnegie - Leadership Training
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