A'Lex Jameson
Washington,DC
Summary
I am an adaptable and personable administrative professional who is highly motivated to take on new challenges. I have a strong work ethic and excellent interpersonal skills. Highly successful with building positive relationships with clients, staff, and management with the goal of achieving optimal daily operational performance expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant to Medical Director
Government Contracting Company
Washington, DC
01.2023 - Current
- Assisted in the hiring process of new employees as needed. Developed and implemented new employee onboarding process.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations. Performed data entry tasks to update patient information in electronic health record system.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Managed the preparation of documents such as invoices, purchase orders, bids, and other related paperwork for submission to appropriate agencies. Monitored inventory levels for office supplies and equipment; placed orders when necessary.
- Oversaw the daily operations of a medical office, including scheduling appointments and managing staff. Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
Patient Service Representative
Concentra
Capitol Heights, MD
10.2022 - 01.2023
- Responsible for patient check-out, serve as backup for check-in
- Ensure that each patient receives their occupational documentation and review/scan results before check-out is complete (employer's Hub)
- Schedule follow-up appointments
- Obtain supporting documentation
- Collect any missed payments
- Answer multi-line telephones.
Front Office Supervisor
First Call Medical
Gambrills, MD
10.2021 - 10.2022
- Manage the direct day to day operations while ensuring standard compliances are adhered to 5/7 employees daily
- Registration of all patients (Check-in & Check-out)
- Monoclonal Antibody Infusion Navigator, assist the provider during treatment
- Call Center Representative
- Create, update & maintain physician's & front office staff's schedule
- Employee evaluations & coaching when necessary
- Claim submission, denials & appeals claims, Insurance Verification expert
- Create patient encounters & lab orders
- Human Resource duties.
Lead Test Site Specialist & Clinical Lab Assistant
Curative, inc
Washington, DC
11.2020 - 08.2021
- Lead & train 8/10 employees daily, oversee daily operations & Implemented a new flow system
- Setup & prepare the registration, testing & observation, and checkout stations
- Checking people in for an appointment and directing walk ins
- Tracking and reporting key data points
- Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents & maintain all HIPAA standards
- Understand and comply with applicable federal, state and local laws and company policies & adhere to quality assurance procedures
- Assisting the CLS' and Lab Technicians on the Lab Accessioning and Plating teams
- Checking inventory and ordering supplies.
Front Desk Agent & Housekeeping
Club Wyndham
National Harbor, MD
01.2020 - 07.2021
- Greet all guests & visitors while providing excellent customer service & customer support
- Check guests in & out
- Answer guest's questions & fulfill guests requests
- Answer & forward phone calls
- Manage bookings & reservations
- Disinfect, clean and tidy up hotel rooms
- Change linens and towels and replace toiletries
- Provide laundry services for guests
- Collaborate with the housekeeping team to complete the daily cleaning schedules
- Assist housemen
- Report any issues that require maintenance.
Assistant Manager - Billing Specialist
Greenbrook TMS
Tysons Corner, VA
04.2017 - 09.2020
- Back up Billing Manager
- Post insurance and patient payments manually and electronically (checks, cash, money orders, credit cards and EFT's)
- Process claims, scrub claims, update denied claims & resubmit, follow up on unpaid claims
- Balance payment batches
- Answer all insurance and patients inquires pertaining to assigned accounts
- Obtain & update new fee schedules quarterly within billing system
- Make bank deposits
- Train new employees
- Create patient billing statements.
Supervisor Front Desk/Auditor - Evenings & Overnight
Comfort inn
Upper Marlboro, MD
08.2016 - 12.2019
- Manage the front office's daily operation
- Ensure daily tasks as assigned are executed while presenting excellent customer service
- Recruit & train all new hires whose department is apart of front end
- Oversee and correspond with the housekeeping staff & their manager to inspect and confirm guest room vacancy
- Collaborate with maintenance & the building engineer for proper updates, emergencies & services requests
- Improved guests ratings by demonstrating excellent customer service
- Create front office schedule, create & distribute room assignments
- Manage delinquent accounts & reservations
- Enforce all front office team members to follow the companies policies & procedures.
Supervisor - Medical Clinic Call Center
Brightseat Health
Temple Hills, MD
09.2013 - 04.2017
- Supervise 2-3 employees within the call center daily
- Answer multi-line telephone system and schedule appointments
- Create and renew referrals for physician's signature, request prescription refill
- Post charges and payments, verify patient's insurance benefits
- Patient and physician navigator for Healthcare800 website.
Education
Associate of Applied Science - Allied Health Technology
ACT College - Arlington
Arlington, VA01.2010
Diploma, Medical Administration - Medical Management
ACT College - Arlington
Arlington, VA01.2006
Diploma - Basic Academics
Largo Senior High
Upper Marlboro, MD01.2004
Skills
- Hospital/Medical Office Setting/Hospitality/Sales/Human Resource Specialist/Accounting/Government Contractor
- Management/Patient Relations/Call Center
- Billing/Coding/Insurance Verification/Bank Reconciliation/QuickBooks
- Record Management/Quality Assurance/Resource Allocation
- EMR Program Knowledge & Microsoft Office Knowledge/HR Databases/POS Systems
- Physician, Patient, Employee, Meetings Scheduling/Calendar Creation & Maintenance
- Executive administrative support/Customer support/SOPs
- Training & development/Complex Problem Solving & Conflict Resolution
Certification
Breath Alcohol Technician Since 2023
HIPPA Certified Since 2006
CPR Certified Since 2006
Timeline
Executive Assistant to Medical Director
Government Contracting Company
01.2023 - Current
Patient Service Representative
Concentra
10.2022 - 01.2023
Front Office Supervisor
First Call Medical
10.2021 - 10.2022
Lead Test Site Specialist & Clinical Lab Assistant
Curative, inc
11.2020 - 08.2021
Front Desk Agent & Housekeeping
Club Wyndham
01.2020 - 07.2021
Assistant Manager - Billing Specialist
Greenbrook TMS
04.2017 - 09.2020
Supervisor Front Desk/Auditor - Evenings & Overnight
Comfort inn
08.2016 - 12.2019
Supervisor - Medical Clinic Call Center
Brightseat Health
09.2013 - 04.2017
Associate of Applied Science - Allied Health Technology
ACT College - Arlington
Diploma, Medical Administration - Medical Management
ACT College - Arlington
Diploma - Basic Academics
Largo Senior High
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