I am an adaptable and personable administrative professional who is highly motivated to take on new challenges. I have a strong work ethic and excellent interpersonal skills. Highly successful with building positive relationships with clients, staff, and management with the goal of achieving optimal daily operational performance expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Assistant to Medical Director
Government Contracting Company
Washington, DC
01.2023 - Current
Assisted in the hiring process of new employees as needed. Developed and implemented new employee onboarding process.
Provided administrative support to physicians, nurses, and other healthcare personnel.
Maintained accurate patient records, ensuring compliance with HIPAA regulations. Performed data entry tasks to update patient information in electronic health record system.
Reviewed job descriptions, identified necessary changes and updated accordingly.
Managed the preparation of documents such as invoices, purchase orders, bids, and other related paperwork for submission to appropriate agencies. Monitored inventory levels for office supplies and equipment; placed orders when necessary.
Oversaw the daily operations of a medical office, including scheduling appointments and managing staff. Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
Patient Service Representative
Concentra
Capitol Heights, MD
10.2022 - 01.2023
Responsible for patient check-out, serve as backup for check-in
Ensure that each patient receives their occupational documentation and review/scan results before check-out is complete (employer's Hub)
Schedule follow-up appointments
Obtain supporting documentation
Collect any missed payments
Answer multi-line telephones.
Front Office Supervisor
First Call Medical
Gambrills, MD
10.2021 - 10.2022
Manage the direct day to day operations while ensuring standard compliances are adhered to 5/7 employees daily
Registration of all patients (Check-in & Check-out)
Monoclonal Antibody Infusion Navigator, assist the provider during treatment
Call Center Representative
Create, update & maintain physician's & front office staff's schedule
Lead Test Site Specialist & Clinical Lab Assistant
Curative, inc
Washington, DC
11.2020 - 08.2021
Lead & train 8/10 employees daily, oversee daily operations & Implemented a new flow system
Setup & prepare the registration, testing & observation, and checkout stations
Checking people in for an appointment and directing walk ins
Tracking and reporting key data points
Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents & maintain all HIPAA standards
Understand and comply with applicable federal, state and local laws and company policies & adhere to quality assurance procedures
Assisting the CLS' and Lab Technicians on the Lab Accessioning and Plating teams
Checking inventory and ordering supplies.
Front Desk Agent & Housekeeping
Club Wyndham
National Harbor, MD
01.2020 - 07.2021
Greet all guests & visitors while providing excellent customer service & customer support
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting