Summary
Overview
Work History
Education
Skills
Timeline
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Alex Jende

Scottsdale,AZ

Summary

Proven multitasker and effective communicator, I excelled at Uncle Sals by enhancing customer satisfaction and streamlining service delivery. Demonstrated adaptability and strong organizational skills led to improved table turnover rates and order accuracy. Skilled in guest service and problem-solving, I consistently maintained high standards of efficiency and quality in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Expeditor

De Falcos
06.2024 - 10.2024
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.

Server

Uncle Sals
06.2022 - 06.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.

Server

Olive Garden
11.2022 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

Uncle Sals
06.2021 - 06.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Busser

Uncle Sals
10.2017 - 06.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Education

High School Diploma -

McClintock HighSchool
Tempe, AZ
05.2021

Skills

  • Guest service
  • Strong organization
  • Menu memorization
  • Menu offerings
  • Excellent communication
  • Multitasking
  • Decision-making
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Reliability
  • Time management abilities
  • Adaptability

Timeline

Expeditor

De Falcos
06.2024 - 10.2024

Server

Olive Garden
11.2022 - 10.2023

Server

Uncle Sals
06.2022 - 06.2024

Host

Uncle Sals
06.2021 - 06.2022

Busser

Uncle Sals
10.2017 - 06.2021

High School Diploma -

McClintock HighSchool
Alex Jende