Alex Johnson
Denver,CO
Overview
8
8
years of professional experience
Work History
Logistics Administrator (Short Term Assignment)
Amazon
05.2023 - 11.2023
- Streamlined the global PXT Academy international shipping process and contributed to decreasing international shipping time by 50%
- Provided logistics support for over 25 in-person and virtual PXT workshops that delivered content to over 750 L4-L6 PXT professionals
- Built relationships with remote printer, GREF, catering, facilities, and business center teams to delivery on customer needs
- Facilitated classroom session of up to 45 newly onboarded L3 Associate partners, totaling in 107 learners which received a Net Promoter Score of 78.2 to a benchmark (industry standard) of 50 and 96% overall learner satisfaction
Human Resources Partner
Amazon
08.2023 - Current
- Owned regional PXT WBR Metrics reporting while creating and facilitating regional CAMP bridging training which lead to application of concise, standardized templates utilized in Weekly Business Review
- Owned site roster defects taking roster errors from 7.4% to < 1%
- Lead Career Choice relaunch resulting in participation increase from 0.87% to 11.75% YTD
- Short term assignment at FAR1 focusing on training Associate Partner (AP) Team resulting in 18% increase in How's My Driving HMD)
Senior Human Resource Assistant
Amazon
05.2021 - 08.2023
- Analyzed data to identify gaps in associate engagement opportunities. Owned site engagement during Peak season to bridge gaps while managing $50,000 budget and decreasing site attrition by 64% in the 0-14 day population
- Coordinated 5 Away Teams serving as site POC and demonstrated full life cycle recruiting for STA, bridged weekly calls, and managed assimilation portal roster
- Improved on and wrote sustainable practices for standard work for SR HRA role and rolled out to sites across the region resulting in consistency in customer experience
Team Manager
Amazon Books
08.2020 - 05.2021
- Managed team of 10 associates which included relaying expectations, managing performance, providing regular feedback, and supporting career development
- Identified areas of opportunity and determined root causes by analyzing data to implement solutions to continuously improve the overall performance and culture of the store and drove customer conversion from #53 to #1 in the network
Operations Team Lead
Carvana
04.2019 - 08.2020
- Managed team of 30+ customer advocates and drove individual development and team success through continuous evaluation, constructive coaching, and results-oriented motivation
- Created and facilitated a developmental program for advocates that was implemented in hubs nationwide leading to increase in internal promotions by 45%
- Influenced change in companies customer advocate recruiting and interview process leading to increased headcount and retention by 63%
Store Manager
Starbucks
04.2016 - 04.2019
- Provided guidance, mentoring, coaching, and implemented performance plans as a Store Manager Trainer which developed 2 shift supervisors to assistant store managers, 6 baristas to shift supervisor, and 5 baristas to barista trainers
- Decreased hourly turnover by 120% and achieved 15% sales growth year after year
- Provided strong customer service by effectively managing customer expectations while meeting customers needs resulting in leading region (120 stores) in customer experience and store operations score
Education
Bachelor of Science - Psychology
University of North Dakota
Grand Forks08-2011
Skills
- Problem-Solving
- Onboarding, Training, and Development
- Policy Implementation
- Relationship Building
- Improving Organizational Standards
- Coaching and Mentoring
- HRIS Systems
- Time Management
Timeline
Human Resources Partner
Amazon
08.2023 - Current
Logistics Administrator (Short Term Assignment)
Amazon
05.2023 - 11.2023
Senior Human Resource Assistant
Amazon
05.2021 - 08.2023
Team Manager
Amazon Books
08.2020 - 05.2021
Operations Team Lead
Carvana
04.2019 - 08.2020
Store Manager
Starbucks
04.2016 - 04.2019
Bachelor of Science - Psychology
University of North Dakota