Alex Johnson
Milwaukee,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cook
Popeyes Chicken
Milwaukee, WI
06.2025 - 09.2025
- Prepared and cooked a variety of dishes following standardized recipes.
- Maintained cleanliness and organization of kitchen area to ensure food safety compliance.
- Collaborated with team members to optimize workflow during peak service times.
- Trained junior cooks on food preparation techniques and kitchen equipment operation.
Overnight Associate
Walmart
Milwaukee, WI
01.2023 - 02.2024
- Managed inventory levels to ensure stock availability and accuracy during overnight shifts.
- Operated equipment safely while adhering to company safety protocols and guidelines.
- Collaborated with team members to streamline workflow processes for efficient operations.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Removed all boxes and related trash from sales floor and processed through compactors.
PCW Personal Care Worker
iLife
Milwaukee, WI
07.2014 - 10.2022
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
- Accomplishments
- Making my patients feel appreciated And building long-lasting friendships., having patients feeling more encouraged.
- Provided personalized care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and personal hygiene tasks, promoting dignity and independence.
- Developed strong relationships with clients through empathetic listening and responsive care strategies.
Window Cleaner
Squeegee Squad
Milwaukee, WI
05.2019 - 10.2021
- Trained new staff on safety protocols and effective cleaning techniques.
- Developed efficient workflows to enhance productivity during peak seasons.
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.
- Improved client satisfaction by consistently delivering streak-free window cleaning services.
Janitorial WorkerJanitor
LaCosta Facility Support Services
Milwaukee, WI
11.2014 - 01.2016
- Trash removal , floor cleaning , Driving the power scrubber and sweeper
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
FedEx Package Handler
FedEx Ground
Milwaukee, WI
11.2013 - 10.2014
- Collaborated with team members to streamline package loading processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
Crossing Guard
Twin City Security
Milwaukee, WI
03.2013 - 08.2014
- Help children across the street and monitor traffic.
- Building bonds with parents and children. I discourage children from behaving unsafely near traffic, such as darting into the street without looking or crossing against a traffic signal. A guard can encourage safe behavior by all pedestrians at the school crossing.
- Accomplishments
- Skills Used
- Speaking — Talking to others to convey information effectively.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Service Orientation — Actively looking for ways to help people.
- Directed traffic flow effectively during peak hours to minimize congestion.
- Collaborated with local law enforcement to address safety concerns in school zones.
- Trained new crossing guards on safety protocols and operational procedures.
- Resolved conflicts and addressed emergencies calmly and efficiently on-site.
Education
High School Diploma -
Bradley Tech High School
Milwaukee, WI01-2011
Skills
- Carpentry (1 year)
- Janitorial (3 years)
- Custodial (3 years)
- Cleaner (3 years)
- Urinalysis (1 year)
- Customer Service (5 years
- Warehouse Experience (3 years)
- Stocking (3 years)
- Packaging (3 years)
- Personal Care
- Customer service
- Cook
Certification
- Forklift Certified
- OSHA certified
Timeline
Cook
Popeyes Chicken
06.2025 - 09.2025
Overnight Associate
Walmart
01.2023 - 02.2024
Window Cleaner
Squeegee Squad
05.2019 - 10.2021
Janitorial WorkerJanitor
LaCosta Facility Support Services
11.2014 - 01.2016
PCW Personal Care Worker
iLife
07.2014 - 10.2022
FedEx Package Handler
FedEx Ground
11.2013 - 10.2014
Crossing Guard
Twin City Security
03.2013 - 08.2014
High School Diploma -
Bradley Tech High School