Alex Johnston
Oshkosh,WI
Summary
Dynamic and hard-working professional with extensive experience in staff management, manufacturing work, and customer service. Excelled in fostering team collaboration and leadership, enhancing production efficiency, and delivering exceptional customer satisfaction. Skilled in machinery operations and problem-solving. I strive to create a positive work atmosphere and help those around me succeed to the best of their ability. I offer many capable abilities such as being adaptable, leading others, helping successfully train others when needed, attention to detail, and being dedicated to productivity .
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Blended Waxes
Oshkosh, WI
09.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Operation of production machines: Start-up, troubleshooting, general operation
- Follow batch sheets in order to perform "blends" of raw/liquid material
- Perform Basic Maintenance
- Advanced troubleshooting and problem solving
- Create/update production schedules
- Load tanker trucks with product via pumping/transferring
- Work in a hot environment
Customer Care Representative
Spectrum
Appleton, WI
11.2019 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Investigated and resolved customer inquiries and complaints quickly.
Restaurant Waiter
Beckets Restaurant
Oshkosh, WI
08.2018 - 04.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Work in a fast paced environment with others.
- Work in banquet style wedding services, providing guests accommodating service, and set-up/ take down of wedding service.
Forklift Operator
Midwest Manufacturing
Eau Claire, WI
02.2018 - 08.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Restaurant Waiter
Olive Garden
Appleton, WI/ Eau Claire, WI
07.2016 - 01.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Multi-task between clients, kitchen, other duties throughout the shift.
Assembly Line Production Worker
Classic Coatings
Sheboygan, WI
02.2016 - 07.2016
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Carefully packaged finished products and prepared for shipment.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
Customer Service Cashier
Walgreens
Sheboygan, WI
07.2012 - 09.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Set up new sales displays each week with fresh merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Interacted with guests in friendly and knowledgeable way.
Education
Some College (No Degree) -
University of Wisconsin - Whitewater
Whitewater, WISome College (No Degree) -
University of Wisconsin - Oshkosh
Menasha, WIHigh School Diploma -
North High School
Sheboygan, WI06.2013
Skills
- Employee Training
- Staff Management
- Customer-Oriented
- Production Management
- Problem-Solving
- Positive Attitude
- Team Collaboration and Leadership
- Machinery Operations
- Forklift Operations
- First Aid Training
- Customer Service
- Computer Skills
Certification
- CPR Certification Training
- Forklift Certification
- Lock out Tag Out
Timeline
Shift Supervisor
Blended Waxes
09.2020 - Current
Customer Care Representative
Spectrum
11.2019 - 08.2020
Restaurant Waiter
Beckets Restaurant
08.2018 - 04.2019
Forklift Operator
Midwest Manufacturing
02.2018 - 08.2018
Restaurant Waiter
Olive Garden
07.2016 - 01.2018
Assembly Line Production Worker
Classic Coatings
02.2016 - 07.2016
Customer Service Cashier
Walgreens
07.2012 - 09.2013
Some College (No Degree) -
University of Wisconsin - Whitewater
Some College (No Degree) -
University of Wisconsin - Oshkosh
High School Diploma -
North High School