Alex Kachanov

ResWare API Lead role involves collaborating with external customers, partners, and internal employees to showcase and explain the usage of ResWare's API while providing training and guidance in setting up ResWare partners, products, and transactions.
Primary responsibilities in this position include supporting new and existing partners with integrating the ResWare API, helping and guiding customers and partners with ResWare API usage and features, troubleshooting and resolving complex ResWare and API issues, providing technical support to customers, integration partners, and third-party custom integrations for ResWare applications, as well as setting up ResWare to ResWare integrations, troubleshooting bindings and endpoints, and resolving complex integration issues.

As a ResWare Admin, excellent services were delivered by troubleshooting and resolving complex issues related to system setup, ResWare to ResWare integrations, 3rd party integrations, WCF, and RESTful API, improving their overall experience and enhancing customer satisfaction.

Joined a start-up company to work as ResWare Admin / Sr. ResWare Technical Support Engineer.

Sr. ResWare Technical Support Engineer

I started my own company to provide software automation tools and build integrations for Title Industry. I provided excellent customer service to our clients. Have working knowledge and experience with Data Trace, DataTree, TitlePoint, Encompass, ResWare, and other 3rd-party systems. I have created raving fans and achieved 100% customer satisfaction during my tenure.

Software automation for Title processing, data extracts, analytics, and use of automation tools.
Unique and intelligent software solutions for Title processing
• Increase revenue, operational efficiency, and productivity
• Reduce stress, frustration, and overtime in the work process
• Enable companies to process more transactions without adding more personnel
• Enhance existing Title Systems to deliver superior Title production workflow

Responsible for design, development, modification, and automation of Mortgage software solutions. Listening to the needs of Business units and creating solutions to automate their daily manual tasks. Provided excellent customer service to internal and external clients. Troubleshooting complicated issues, figuring out and solving complex problems.

Accomplished projects
• Loan Stacking and Secure loan delivery to investors with email notification - $60K+ a saving year
• Auto email attachment extract, indexing, and cataloging - $100K + cost avoidance
• Encompass data extracts and exports - $50K+ savings year
• Encompass Reports automation and delivery - $50K+ savings year

Build an IT / Tech Support Department from the ground up. Responsible for the overall planning, organization, and execution of all IT functions. Coached team members and provided training and knowledge for troubleshooting and solving complex issues.

Joined CentRealTech as Co-founder to be part of the team to design and develop Title Automation.

Title Technology:
• Conceived and took ownership of many projects from Inception/Initiation to Design, Implementation, to Maintenance

Title Production:
• Performed Property, Tax, GI/Name, and Grantor / Grantee searches
• Examined Property and GI Chain and pulled document images from data providers
• Assisted Title Officers with complex Property Title searches
• Performed other Title related work

Title Software:
• Troubleshooting and solving system issues
• Designing automation to process orders
• Configuring and troubleshooting Web services
• Creating valuable tools for our Support to help perform tasks
• Performing software upgrades, updates, and testing

Support:
• Providing Support to end-users
• Title System monitoring, alerting

Over 9+ years, advanced from Technical Support to Systems Integration and Project Management roles. Responsibilities included a successful Y2K test and validations of Title and Escrow systems, Operating Systems upgrades, and building a companywide Title/Escrow desktop image for fast user rollout. Developed more automated Title/Escrow systems advancement processes and documentation, responsible for Title/Escrow systems backups, monitoring, and maintenance. Advanced Technical Support for systems integrations, supporting developers in troubleshooting the Title/Escrow systems. Developed additional antispam filters for our email appliance gateway and set up proxy servers for more secure browsing.