Alex Katite
Dallas,TX
Summary
Energetic, motivated DSP III, with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.
Skilled caregiver ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Offers experience in patient care and medication administration. Considered honest, hardworking and customer-focused.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Dock Clerk
Amazon
Coppell, TX
06.2022 - Current
- Directed forklift drivers on loads ready for pulling or shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Updated daily customer shipping reports.
- Verified pulled loads and signed off on official sheet.
- Verified loads to check pack count, part number and batch number and initialed tags.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 20,000 packages per day
General Manager
Afrika Fusion
Dallas, TX
01.2018 - 06.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth by 10% while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends and competitor activities to create competitive advantages.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Residential House Manager
Lakemary Center
Olathe, KS
07.2007 - 07.2017
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Offered learning opportunities to help residents develop important life skills.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Assisted in orientation of families to visitation center and procedures for visits prior to initial visitation.
- Assisted residents with basic hygiene and healthcare needs.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Oversaw budget to manage expenditures and reduce costs by 5%
Team Leader
Sam's Club
Houston, TX
09.2001 - 08.2012
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
No Degree - Bachelor in Dementia Care
University of Tasmania
Hobart, Australia08.2020
Diploma in Social Work - Social Work
Alison.com
Online07.2016
Diploma in Travel Operations - Tourism And Travel Management
Kenya Utalii College
Nairobi, Kenya10.1996
Skills
- Client satisfaction
- Housekeeping
- Medication administration
- Proper phone etiquette
- Wound care
- Planning and coordination
- First Aid/CPR
- Communications
- Relationship development
- Cash management experience
- Coordination skills
- Meal preparation
- Supporting Daily Living Needs
- Care Plan Assessment
- Crisis Management
- Behavior Redirection
- Microsoft Office
- Materials Movement
- Dock Operations
- Hazardous Materials
Timeline
Dock Clerk
Amazon
06.2022 - Current
General Manager
Afrika Fusion
01.2018 - 06.2022
Residential House Manager
Lakemary Center
07.2007 - 07.2017
Team Leader
Sam's Club
09.2001 - 08.2012
No Degree - Bachelor in Dementia Care
University of Tasmania
Diploma in Social Work - Social Work
Alison.com
Diploma in Travel Operations - Tourism And Travel Management
Kenya Utalii College
Certification
Mandt
First Aid
CPR
Medication Administration
DSP III
Forklift
Reach
Turent
Walkie
Tugger
Social work
Caregiver