Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Klassen

Bonney Lake,WA

Summary

Dynamic Operations Manager with extensive experience at TK Elevator, excelling in project management and team leadership. Proven track record in optimizing workflows and ensuring health and safety compliance. Skilled in strategic planning and employee relations, successfully managing modernization and repair projects from inception to completion while enhancing customer satisfaction.


Overview

11
11
years of professional experience

Work History

Operations Manager - Repair and Modernization

TK Elevator
10.2021 - Current
  • Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees
  • Visit job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner.
  • Provide technical input to sales staff on the scope of work and materials needed to bid repair and modernization work. Including calculating labor and material costs.
  • Supervising employees by providing direction and training, and communicating company policies, procedures and objectives. Including hiring and performance management and progressive discipline.
  • Working with Branch Manager and Account Manager to address customer's needs. Communicate daily with customers that have down cars.
  • Maintaining up to date knowledge of all federal, state and local elevator code requirements.
  • Maintaining strong familiarity of company products and working with field trainers.
  • Planning, directing and prioritizing modernization jobs including manpower needs; utilizing project management software and scheduling tools.
  • Manage jobs from survey through completion of the modernization or repair project.
  • Manage sub-contractors schedule and performance for turn-key jobs.
  • Review and sign off on all bids. Including attending pre-bid meetings with account managers
  • Use accounting tools and programs to review repair and modernization projects to properly report fade weekly
  • Managing both non-billable and billable repair crews, Field Adjuster and Modernization crews
  • Work weekly with Service Manager to track labor hours per day and GM%

Superintendent - Modernization

TK Elevator
11.2017 - 10.2021
  • Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees
  • Visit job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner.
  • Provide technical input to sales staff on the scope of work and materials needed to bid modernization work. Including calculating labor and material costs.
  • Supervising employees by providing direction and training, and communicating company policies, procedures and objectives. Including hiring and performance management and progressive discipline.
  • Maintaining up to date knowledge of all federal, state and local elevator code requirements.
  • Maintaining strong familiarity of company products and working with field trainers.
  • Planning, directing and prioritizing modernization jobs including manpower needs; utilizing project management software and scheduling tools.
  • Manage jobs from survey through completion of the modernization or repair project.
  • Manage sub-contractors schedule and performance for turn-key jobs.
  • Review and sign off on all bids. Including attending pre-bid meetings with account managers
  • Use accounting reports and programs to review job status to identify risk and opportunity. Properly reporting fade issues prior to revenue
  • Develop and maintain strong relationship with consultants
  • Identify, review and sign off on change orders, purchase orders, elevator turnovers and other necessary approvals

Warehouse Manager

TK Elevator
10.2015 - 11.2017
  • Manage and schedule two truck drivers and all job deliveries and cleanouts
  • Parts ordering for NI/MOD crews and Service/Repair as needed
  • Manage warehouse safety stock and help administer safety program compliance
  • Keep warehouse clean and safe with designating walking areas and organized
  • Help keep inventory for all LOB's
  • Help Manage oil sign in/out log as well as other tool check outs specific to LOB
  • Manage and keep track of shop fire extinguishers, chainfalls and Forklift certifications

Field Coordinator - NI/MOD

Schindler Elevator Corporation
06.2014 - 10.2015
  • Prepare and process PO's, invoices, and related paperwork for purchase of parts and equipment. Assist in tool control, issue and repair and replacement.
  • Warehouse Management
  • Prepare field payroll for Supervisor approval
  • Coordinate material and manpower and shipments for service, modernization, repair and NI projects in line with schedules
  • Warehouse driver - deliver and cleanout of Crew tool boxes
  • Manage shop oil delivery and pickup program

Education

Associate of Arts - Business Administration And Management

Edmonds Community College
Edmonds, WA

High School Diploma -

Arlington High School
Arlington, WA
06-2004

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Project management
  • MS office
  • Strategic planning
  • Workflow optimization
  • Schedule management
  • Performance management
  • Health and safety compliance
  • Regulatory compliance

Timeline

Operations Manager - Repair and Modernization

TK Elevator
10.2021 - Current

Superintendent - Modernization

TK Elevator
11.2017 - 10.2021

Warehouse Manager

TK Elevator
10.2015 - 11.2017

Field Coordinator - NI/MOD

Schindler Elevator Corporation
06.2014 - 10.2015

Associate of Arts - Business Administration And Management

Edmonds Community College

High School Diploma -

Arlington High School

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