Alex Kleeman
Bellevue,Kentucky
Summary
Passionate and results-driven leader with demonstrated experience in managing successful food service operations, maintaining established costs and quality standards, ensuring superior service and maximizing profits.
Overview
15
15
years of professional experience
Work History
Independent Contractor
At Your Service
08.2013 - Current
- Provided specialized event services for an extensive list of private clients and corporate clients including Tisdel Distributing, Wiedemann Hill Mansion and the Backstage Event Center.
- Delivered on deadlines, completed inventory audits, utilized software programs to process special arrangements, reservations, and billing operations.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
General Manager, Hospitality Services
L Brands
09.2008 - 03.2013
- Highly visible position responsible for the management and administration of the corporate headquarters hospitality operations
- Full P&L accountability for controlling budgets, costs, and pricing, ensuring the production of in-demand offerings while meeting the needs of a diverse base of employees, guests, managers, directors, and senior leadership
- Reported on operational metrics in formal and informal presentations to the executive management team
- Supported operational strategy and innovation to drive business goals for revenue, operational performance, and profitability
- Leveraged resources on two campuses to build, lead, and direct a high-performance team, managing 17 direct reports in executing daily operations for 350 seat corporate café, Starbuck’s, and full-service catering operation
- Improved or exceeded all operating metrics, including cost of goods, month-end inventory, and sales, achieving favorable ratings on the Association Opinion Survey in the areas of Associate Recognition/Satisfaction
- Increased year over year catering sales 11% through the development of partnerships and execution of new business
- Delivered results by interacting regularly with clients across both campuses to design and obtain feedback on quality of service, service levels, value delivered, measurable results and overall satisfaction.
- Increased overall company efficiency by streamlining commissary operations, reducing payroll seven percent.
Education
High School Diploma -
Colerain Senior High
Cincinnati, OHSkills
- Vendor Management
- Operations Management
- Event Sales & Planning
- Budget & Expense Reporting
- Profit & Loss
- Sales and Upselling
- Exceptional Communication
- Quality assurance
Professional Development
- Sales Advantage Sales Training & The Leadership Advantage – Dale Carnegie
- GAPS Selling Process – The Joy Group
- Strategic Selling – Miller Heiman
- Leadership through Quality – AMA
- Train the Trainer – Langevin Learning
- ServSafe Certification
Timeline
Independent Contractor
At Your Service
08.2013 - Current
General Manager, Hospitality Services
L Brands
09.2008 - 03.2013
High School Diploma -
Colerain Senior High
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