Alex Kwok
Honolulu,HI
Summary
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Goal-oriented individual versed in greeting high-volume of customers and recommending products and services based on individual requirements.
Overview
26
26
years of professional experience
Work History
Cashier
Benihana
12.2012 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales
General Nutrition Center
04.2009 - 01.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Video Editor
TBS Corporation
09.2004 - 05.2008
- Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
- Organized and worked with raw footage from multiple cameras and sources.
- Contributed new ideas and looked for ways to improve content editing and processes.
- Delivered edits on time for reviews and final delivery.
Tour Guide
Galaxy Tour
08.2002 - 09.2004
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Sales
TCA Wireless
05.2000 - 06.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Wait Help
The Sheraton Hotel
11.1993 - 09.1998
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts -
University of Hawaii
Honolulu, HISkills
- Multitasking Strengths
- Cash Register Operation
- Product and Service Sales
- Product Promotion
- Teamwork and Collaboration
Languages
Japanese
Limited Working
Timeline
Cashier
Benihana
12.2012 - 03.2020
Sales
General Nutrition Center
04.2009 - 01.2011
Video Editor
TBS Corporation
09.2004 - 05.2008
Tour Guide
Galaxy Tour
08.2002 - 09.2004
Sales
TCA Wireless
05.2000 - 06.2002
Wait Help
The Sheraton Hotel
11.1993 - 09.1998
Bachelor of Arts -
University of Hawaii