Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Alex Kwok

Honolulu,HI

Summary

Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.


Goal-oriented individual versed in greeting high-volume of customers and recommending products and services based on individual requirements.

Overview

26
26
years of professional experience

Work History

Cashier

Benihana
12.2012 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales

General Nutrition Center
04.2009 - 01.2011
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Video Editor

TBS Corporation
09.2004 - 05.2008
  • Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
  • Organized and worked with raw footage from multiple cameras and sources.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Delivered edits on time for reviews and final delivery.

Tour Guide

Galaxy Tour
08.2002 - 09.2004
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.

Sales

TCA Wireless
05.2000 - 06.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Wait Help

The Sheraton Hotel
11.1993 - 09.1998
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Arts -

University of Hawaii
Honolulu, HI

Skills

  • Multitasking Strengths
  • Cash Register Operation
  • Product and Service Sales
  • Product Promotion
  • Teamwork and Collaboration

Languages

Japanese
Limited Working

Timeline

Cashier

Benihana
12.2012 - 03.2020

Sales

General Nutrition Center
04.2009 - 01.2011

Video Editor

TBS Corporation
09.2004 - 05.2008

Tour Guide

Galaxy Tour
08.2002 - 09.2004

Sales

TCA Wireless
05.2000 - 06.2002

Wait Help

The Sheraton Hotel
11.1993 - 09.1998

Bachelor of Arts -

University of Hawaii
Alex Kwok