Alex Kwong
Logistics Expert
Rosemead,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Results-oriented logistics and operations professional with over 12 years of experience in supply chain management, freight forwarding, and team leadership. Proven track record of optimizing processes, reducing operational costs, and leading high-performing teams. Adept at strategic planning, cross-functional collaboration, and driving improvements in distribution efficiency
Overview
13
13
years of professional experience
10
10
Certificate
Work History
Lead Shipping Clerk
Shamrock Gates Industrial
Santa Ana, United States
03.2022 - 08.2024
- Coordinated shipment arrangements in accordance with client needs by overseeing order inputting, pick-pack-ship tasks, and streamlining customs clearance processes.
- Led a team of 15 employees in optimizing shipping processes, resulting in a 33% increase in order accuracy and a 20% reduction in transit times. Implemented cross-training programs to improve team flexibility and efficiency.
- Trained and onboarded over 10 new employees in shipping processes, leading to a 20% reduction in errors, and increased operational efficiency.
- Developed and executed carrier routing strategies, optimizing the use of LTL and full truckload carriers, resulting in 12% cost savings and an 19% improvement in delivery timeframes.
Logistics Distribution Lead
SJ Distributions
Maywood, CA
02.2020 - 03.2022
- Managed logistics partnerships with transportation companies, negotiating favorable contracts that reduced transportation costs by 8%, while maintaining on-time delivery performance of 96%.
- Directed logistics operations, managing a team of 32 employees, and ensuring timely, budget-conscious deliveries, which reduced transit times by 10% while cutting costs by 8%.
- Achieved department objectives by balancing operational budgets, reducing overtime hours by 18%, and maintaining delivery schedules within tight deadlines.
- Exceeded department KPIs, maintaining a 98% on-time delivery rate and reducing shipping costs by 4% through process improvements and cost-saving initiatives.
Senior Inventory Analyst
JP Steelworks
Boyle Heights, United States
04.2018 - 02.2020
- Reduced inventory discrepancies by 26% through root cause analysis and corrective actions, improving overall inventory accuracy to 100%.
- Led demand forecasting initiatives using advanced sales trend analysis, reducing stock shortages by 15% and excess inventory by 20%, improving cash flow and storage efficiency.
- Managed supplier relationships and performance metrics, improving on-time delivery rates by 12% and negotiating favorable contract terms that saved the company $76,000 annually.
- Executed cost-saving measures by negotiating bulk purchase discounts, reducing material costs by 10%, while maintaining quality and timely delivery standards.
- Optimized supplier management by implementing a performance tracking system, improving on-time supplier delivery rates by 6%, and reducing delays by 11%.
Assistant Operations Manager
Green Ghost Collective
Los Angeles, United States
06.2016 - 04.2018
- Oversaw daily operational performance, ensuring alignment with profit targets and increasing net profit by 15% through cost control and process optimization.
- Led budget management initiatives, cutting operational expenses by 12%, while maintaining service quality and customer satisfaction.
- Identified and pursued sales growth opportunities, increasing customer retention by 20% and enhancing overall revenue by X% through targeted marketing strategies.
- Implemented customer satisfaction strategies, increasing loyalty rates by 25% and improving overall client engagement with personalized services.
Shipping Associate
UPS
Rosemead, United States
10.2015 - 05.2016
- Ensured optimal customer satisfaction, consistently maintaining a 98% positive feedback rate by delivering timely, accurate updates on shipments, and resolving any issues promptly.
- Enhanced shipment security, improving loading procedures to reduce damage incidents by 10% during transportation.
- Collaborated with warehouse teams to ensure 100% order accuracy, decreasing shipping errors, and improving inventory management systems.
- Improved customer communication, updating clients on product availability and delivery timelines, leading to higher levels of customer retention.
Education
Bachelor of Science - Civil Engineering Technology
05-2024
Associate of Science - Construction Engineering
08.2021
Diploma -
05.2015
Skills
- Strategic Planning & Leadership
- Freight Forwarding (Air/Ocean)
- Process Optimization
- Compliance (DOT, OSHA, BIT)
- Inventory & Supply Chain Management
- Team Development & Cross-Training
- Monitoring expenditures
- Investigating variances
Accomplishments
- Completed Six Sigma Green Belt Certification to improve operational efficiency and quality control.
- Participated in logistics workshops focusing on innovative solutions for international shipping challenges.
- Volunteered with local logistics training centers to mentor students interested in pursuing careers in supply chain management.
- Developed and led internal training programs for new hires, resulting in a 25% reduction in onboarding time.
- Spearheaded the adoption of new freight management software, improving shipment tracking accuracy by 15%.
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Limited
Spanish
Limited
Certification
- Forklift Operator
- Mobile Elevated Work Platform Operator
- Electric Pallet Jack Operator
- Cherry Picker Operator
- Epic EHR Systems Training
- Lead Sigma Six Certification
- OSHA 10
- OSHA 30
- CargoWise
- WMS
References
References available upon request.
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