Alex Ladwig
Operations Consultant
Dallas,TX
Summary
To obtain the position of Manager, Franchise Sales. Having experience as a successful and profitable restaurant operator provides a strong foundation for a franchise sales role. This experience allows for a deep understanding of the operational and financial aspects of running a restaurant, which is essential when communicating the value proposition of the franchise to potential franchisees and supporting them in achieving success
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Franchise Business Consultant
Wingstop Restaurants, Inc.
6 2021 - Current
- Support portfolio of up to 14 tenured Southwest Brand Partners and 115 restaurants in all operational aspects while influencing them around WRI goals and initiatives
- Consolidated portfolio from 14 to 10 Brand Partners and counting
- Navigate difficult conversation with Brand Partners surrounding performance and future growth
- Drive Brand Partners to meet development commitments.
- Enhanced Brand Partner performance by providing comprehensive training and support in various business operations.
- Conducted regular site visits to assess operational compliance and provide feedback on areas for improvement.
- Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
- Developed strong relationships with Brand Partners, ensuring open communication and swift resolution of any issues.
- Analyzed data and developed actionable recommendations to drive growth.
District Manager
Wingstop Restaurants, Inc.
11.2019 - 06.2021
- Led most profitable district with highest AUVs
- Improved results across Guest Experience by 3000 bps
- Created systems impacting COGS and Labor performance driving further profitability
- Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Shared Guest Experience best practices with Brand Partners across country driving improvement across brand
- Supported cross functional GSC teams as Ops liaison through many new projects and initiatives
- Led DM team through Quarterly Business Review process.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
Flavor Academy Lead Trainer
Wingstop Restaurants, Inc.
04.2018 - 11.2019
- Lead trainer for Brand Partner Certified classroom training
- Prepared dozens of BPs and their leaders for successful openings as well as continued training for leaders in corporate and BP restaurants
- Led training for GSC team members, current CEO and Board Members
- Reinvented classroom training schedule to be more effective at training leaders at all levels of Brand Partner organizations.
- Updated and created training materials to keep up with evolving business impacts
General Manager
Wingstop Restaurants, Inc.
07.2017 - 04.2018
- Led all aspects of operations in only training restaurant while successfully managing COGS, labor, guest experience.
- Reduced weekly hours used by 30 while also improving operations performance
- Assisted with Brand Partner training class daily
- Developed relationships with Brand Partners during training and provided on going support
- Maintained COGS variance goals under 1.5%
- Achieved Top Gun scores on QSC evaluations
Assistant General Manager
Uncle Julio's Restaurant
02.2009 - 06.2017
- Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Led as Kitchen manager in multiple Chicago area new restaurant openings overseeing hiring and training
- Acted as Interim GM in Fort Worth and Chicago restaurants
Education
B.S. Restaurant, Hotel, and Institutional Management -
Texas Tech University
Lubbock, TX 01.2004 - 01.2008
Skills
- Operations Management
Self Motivation
Attention to Detail
Multitasking
Relationship Building
Problem-Solving
Adaptability
Teamwork and Collaboration
Business Analysis
Operations Management
Accomplishments
Consolidation of Brand Partner portfolio from 1 to 10
Timeline
District Manager
Wingstop Restaurants, Inc.
11.2019 - 06.2021
Flavor Academy Lead Trainer
Wingstop Restaurants, Inc.
04.2018 - 11.2019
General Manager
Wingstop Restaurants, Inc.
07.2017 - 04.2018
Assistant General Manager
Uncle Julio's Restaurant
02.2009 - 06.2017
B.S. Restaurant, Hotel, and Institutional Management -
Texas Tech University
01.2004 - 01.2008
Franchise Business Consultant
Wingstop Restaurants, Inc.
6 2021 - Current
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