alex lafond
Lakewood,CO
Summary
Experienced professional with a robust background spanning over 10 years across Fortune 500 companies such as ServiceNow and Aramark. Managed over 1,000 ServiceNow customers, some with annual contracts exceeding $100M.
Before ServiceNow, I worked for 2 years at Aramark's headquarters in Philadelphia on the GFF team. We created the global field financials application that thousands of Aramark vendors leverage daily. After working for the GFF team, I moved to Lincoln Financial Field and did cash management, vendor management, event logistics, and warehouse inventory for the sports arenas.
Beyond corporate roles, I have over a decade of experience working for a prestigious country club in PA, where I excelled in customer service, operations management, and facility oversight.
Overview
18
18
years of professional experience
Work History
Training Account Executive
ServiceNow
Denver, Colorado
09.2018 - Current
- Developed C-Suite relationships with dozens of Fortune 100 + 500 companies over the last 5 years.
- Created and implemented a comprehensive sales strategy to increase annual training revenue by 200% ($3M) from 2021-2023 (succeeded).
- Managed over 1,500+ ServiceNow customers ranging from commercial, enterprise, government, and international.
- Consulted customers on how to successfully adopt the ServiceNow platform. This involved creating tailored training roadmaps to help improve their user experience, CSTAT & NPS scores, ROI, and overall time-to-value.
- Provided customer service and support to thousands of customers post-sale.
Inside Account Executive
ServiceNow
Boston, Massachusetts
07.2016 - 07.2018
- Responsible for managing 100+ ServiceNow customers in the commercial mid-Atlantic region.
- Exceeded quota every quarter for 2 years.
- Attended networking events to build professional relationships and promote our products and services.
- Conducted product demonstrations to prospective clients to highlight our value proposition and potential solutions to their business issues.
Golf Course Attendant
Blue Bell Country Club
Blue Bell, PA
07.2006 - 07.2016
- Managed tee sheet, bag room, golf carts, and driving range for a private country club with 300+ members.
- Set up and ran golf events and tournaments for 100+ golfers at a time.
- Managed inventory and assisted with pro shop.
- Provided assistance to golfers in need of directions or rules clarification.
- Greeted guest and members as they arrived and ensured a great experience for everyone I interacted with.
Accountant + Sport Events Manager
Aramark
Philadelphia, PA
07.2014 - 04.2016
- Worked in the cash room at Lincoln Financial Field and learned how Aramark operates within large venues.
- Prepared monthly closing entries for multiple companies' books of records.
- Worked on the initial GFF team to help create the Global Field Financials application at the Aramark HQ back in 2014.
- Managed warehouse inventory for the Philadelphia sports arenas.
Education
BBA - Finance
Temple University
Philadelphia, PA05-2015
Skills
- Golf Course Management
- Event Management
- Data Analysis
- Sales
- Communication
- Management Information Systems (MIS)
- Public Speaking
- Customer Service
- Finance & Accounting
Timeline
Training Account Executive
ServiceNow
09.2018 - Current
Inside Account Executive
ServiceNow
07.2016 - 07.2018
Accountant + Sport Events Manager
Aramark
07.2014 - 04.2016
Golf Course Attendant
Blue Bell Country Club
07.2006 - 07.2016
BBA - Finance
Temple University