Alex Lair
Philadelphia,PA
Summary
Results-driven account manager with over seven years of experience leading cross-functional teams and driving business growth. Skilled in building strong relationships with clients and partners, managing complex projects, and exceeding performance targets. Proven track record of identifying new revenue opportunities and delivering exceptional customer service. A natural leader with a collaborative mindset, adept at inspiring and motivating teams to achieve their full potential. Seeking a challenging leadership role in account management where I can leverage my skills and expertise to drive business success and cultivate lasting client relationships.
Overview
10
10
years of professional experience
Work History
Account Manager
La Colombe Coffee
Philadelphia, PA
03.2022 - Current
- Oversaw over 250 accounts and worked diligently to meet and exceed sales goals, all of which was facilitated through Tableau
- Developed successful customer relationships and continued to build book of business in terms of both sales volume and customer count
- Quickly developed equipment knowledge and familiarity with dozens of espresso machines, brewers, and grinders
- Facilitated trainings with accounts to ensure knowledge of coffee and quality was being delivered
- Entrusted with high value accounts, including out of market accounts
Store Manager
Starbucks Coffee
Philadelphia, PA
06.2016 - 03.2022
- Developed a culture of excellence at high volume city store and reduced YOY turnover from over 100% to under 30%
- Identified and recruited high level talent, and successfully developed 3 store managers and over 20 shift supervisors
- Taught leadership acumen to peers to focus on their professional development
- Initiated city-wide community service program that the corporate office used as a blueprint nationwide
- Increased weekly and yearly revenue by over 50%, and increased customer satisfaction score to 30 points over company standard
Operations Manager
Best Buy
Salt Lake City
08.2013 - 06.2016
- Ensured all inventory processes for $25 million of product was consistent and flawless
- Coached staff of 70+ to create a full solution for all customers in sales interactions
- Adapted to a constantly changing retail atmosphere with continually increased responsibility
- Resolved intricate order and delivery issues for customers
- Analyzed trends in retail shrink and minimized losses of product
Education
Bachelor of Arts - Global Studies
Arizona State University
05.2021
Master of Arts - Cultural Heritage Management
Johns Hopkins University
Skills
- Adaptability
- Organization
- Strong listening skills
- Relationship Building
- Time management
- Communication
- Empathy
- Solution focused
- Team leadership
- Collaboration
Languages
Spanish
Full Professional
Affiliations
- Recipient of President's Award at Starbucks
- Volunteered with organizations like Project Home and House of Able
- Dean's List every semester while at ASU
Timeline
Account Manager
La Colombe Coffee
03.2022 - Current
Store Manager
Starbucks Coffee
06.2016 - 03.2022
Operations Manager
Best Buy
08.2013 - 06.2016
Bachelor of Arts - Global Studies
Arizona State University
Master of Arts - Cultural Heritage Management
Johns Hopkins University