Alex Lake
Delaware,OH
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
MANAGER — CUSTOMER ENGAGEMENT
Cardinal Health
Dublin
01.2023 - Current
- Lead team of four supervisors with 10-15 direct reports each whose team members lead service and process improvement efforts for our valued customers in the Northeast and Upper Ohio Valley
- Also have two individual contributor direct reports who manage customer owned inventory for our biggest NE distribution customers
- Team oversees service opportunities for 48 Cardinal Prime Distribution Customers and 39 non-yet prime Cardinal Distribution Customer; this group accounts for ~$132.75m in monthly spend
- Responsible for talent & succession planning, compensation planning, and career development for team members and mentees
- Assist in building and attending direct report led QBRs, team meetings, performance reviews, and other misc meetings.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
SENIOR CONSULTANT — SERVICE LEAD
Cardinal Health
Dublin
08.2022 - 01.2023
- Responsible managing the corporate level service relationship for four of our prioritized accounts and targeted customers, totaling ~$105m (yearly) in non-prime business
- Tasked with prioritizing and monitoring service processes and workflow with internal teams and connection points
- Manage the internal relationship and partnership of a service pod that is measured on ability to raise product fulfillment, price transparency, and efficiency of processes that enhance the customer experience
- Work in tandem with the Director of Corporate Accounts to engage in c-suite conversations about service metrics
- Help build and conduct quarterly business reviews with all appropriate internal and customer stakeholders.
SENIOR CONSULTANT — ACUTE DISTRIBUTION STRATEGY
Cardinal Health
Dublin
09.2021 - 08.2022
- Responsible for managing strategic relationship for 10 of our top 90 Acute Care accounts with a total distribution spend of ~$868m
- Maintain team primary focus on winning and retaining said accounts
- Drive weekly strategic conversations with managers and directors to solve projects and find solutions for customers' biggest issues
- Manage relationships with the field sales team, revenue management, collections, marketing, and other cross-functional partners with a focus on the projects we build for solving customer concerns
- Responsible for building our roadmap to Yes, project trackers, and more tools used in strategic planning calls
- Manage the solution building process through those strategic partnerships internally, and strategic conversations with the customer.
SENIOR CONSULTANT — NON-ACUTE DISTRIBUTION, STRATEGY
Cardinal Health
Dublin
02.2021 - 09.2021
- Responsible for leading the connection of business units in alignment with customer strategies in lock step with our roadmap
- Manage cross-functional relationships with the field sales team, finance, revenue management, customer service, and others that play a key part in winning new business.
- Responsible for coordinating weekly and daily connections with our sales teams that have a direct line to customer concerns and needs
- Which allowed for proper escalation to root cause problem solve around customer issues
- Responsible for building and executing our customer engagement roadmap and playbook to maximize our opportunities
- Lead our decision-making process for targeted accounts in a fast-paced environment.
PHARMACY BUSINESS CONSULTANT
Cardinal Health
Dublin
09.2018 - 02.2021
- Responsible for building and maintaining relationships with current and prospective customers that ultimately drives growth with generic pharmaceuticals
- Responsible for managing 50 Independent Retail pharmacies totaling ~$22m annually in spend
- Grew book of business from ~$16m to $22m in two years
- Held a customer retention rate of 96% and maintained an average of 98% generic pharmaceutical sales to goal monthly
- Used a strategic consulting approach to enhance pharmacy growth, potential, and market share
- All while driving growth within existing customer base through utilization of discovery questions and reporting tools
- Continually present potential cost savings to pharmacy owners that result in increasing sales, while enhancing customer profitability
- Execute a tailored consultative sales approach with team and cross selling of all Cardinal programs
- Responsible for deal modeling and presentation with new business and renewals of current agreements.
ACCOUNT MANAGER
KINRAY - NEW YORK, Cardinal Health
Dublin
06.2017 - 09.2018
- Responsible for handling inquiries from independent retail pharmacies in our Kinray customer base (Brooklyn, Bronx, New York City, Long Island)
- Inquiries include, but aren't limited to: prescription claim rejections, payment issues (missing or short payments)
- Maintain information on customer relationships with insurance companies
- Responsible for management of customer tickets to other teams within the department
- Helped convert key documents to SOPs and informational guides for departmental Salesforce Conversion.
COORDINATOR — DATA ADMINISTRATION
Cardinal Health
Dublin
06.2016 - 06.2017
- Responsible entry of new pharmaceutical items being distributed by Cardinal Health to its customers
- Coupled with maintenance of previously entered items
- Maintain item visibility for our National Distribution Center and all other local Distribution Centers to allow purchasing
- Member of the Root Cause Problem Solve (RCPS) Sub-Committee where we monitor and work to find solutions for problematic areas to streamline our processes
- Obtained White Belt Certification in compliance to Lean Six Sigma (LSS) training.
Education
Bachelor of Arts -
Otterbein University
Westerville, OH05.2014
Skills
- Contract Management
- Strategic Planning
- Marketing
- Business Development
- Expense Tracking
- Verbal and written communication
- Complex Problem-Solving
- Key Performance Indicators
- Performance Evaluations
- Team Leadership
- Cross-Functional Teamwork
Timeline
MANAGER — CUSTOMER ENGAGEMENT
Cardinal Health
01.2023 - Current
SENIOR CONSULTANT — SERVICE LEAD
Cardinal Health
08.2022 - 01.2023
SENIOR CONSULTANT — ACUTE DISTRIBUTION STRATEGY
Cardinal Health
09.2021 - 08.2022
SENIOR CONSULTANT — NON-ACUTE DISTRIBUTION, STRATEGY
Cardinal Health
02.2021 - 09.2021
PHARMACY BUSINESS CONSULTANT
Cardinal Health
09.2018 - 02.2021
ACCOUNT MANAGER
KINRAY - NEW YORK, Cardinal Health
06.2017 - 09.2018
COORDINATOR — DATA ADMINISTRATION
Cardinal Health
06.2016 - 06.2017
Bachelor of Arts -
Otterbein University