Alexandra Landreth
Anderson,SC
Summary
Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
08.2020 - 05.2023
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Deli Associate
BI-LO
02.2013 - 05.2017
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Associate of Applied Science - Pharmacy (Pre-Pharmacy)
Tri-County Technical College
Pendleton, SC06.2025
High School Diploma -
Westside High School
Anderson, SC06.2012
Skills
- Pharmacy Operations
- FDA Compliance
- Quality Assurance and Control
- Manual and Automated Medication Dispensing
- Collecting Information
- Database Uploading
- Data Integrity
- Data Transcription
- Client Correspondence
- Patient Charting
- Sorting and Labeling
- Invoice Processing
Timeline
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
08.2020 - 05.2023
Deli Associate
BI-LO
02.2013 - 05.2017
Associate of Applied Science - Pharmacy (Pre-Pharmacy)
Tri-County Technical College
High School Diploma -
Westside High School