Alexander Lataille
Mendon,MA
Summary
Experienced customer analyst with a passion for finding actionable insights and opportunities. Adept at presenting analysis at different levels to drive change.
Overview
13
13
years of professional experience
Work History
Senior Customer Value Analyst
Bose
06.2023 - Current
Customer Value Analyst
Bose
07.2019 - 06.2023
- Created and presented actionable business insight decks to various audiences including senior leadership to better understand Bose customers, their purchasing behavior, and the value they provide to the business
- Several of these insights have resulted in significant changes such as increased product color offerings, increased gifting focus, and the creation of a major companywide initiative
- Identified various opportunities to improve Bose’s CRM program driven by deep performance analysis
- Created and implemented a framework to estimate the business value of strategic projects, ensuring that investments and resources are optimized
- This framework is now considered the gold standard across Bose
- Using this framework, developed comprehensive business cases for projects across Marketing, Site, and Data Science including potential opportunities pitched by various consulting companies.
Pharmacy Point of Sale (POS) Senior Consultant
CVS Health
11.2016 - 07.2019
- Provided strategic recommendations to senior leadership to simplify and optimize pharmacy transactions which resulted in $14M in annual labor savings
- Developed an Out of Stock Resolution project business case with a comprehensive valuation
- This project was one of the few selected from 75+ project submissions valued at $67M in patient retention and labor savings
- Created a process for removing waiting bin audits from stores through existing data substitution
- Led projects from business requirements phase, through UAT, and on-time launch
- Successfully worked cross-functionally with Operations, Digital, Product Development, and Labor teams
- Demonstrated deep expertise in Excel, Teradata, Oracle, Alation, and Tableau for various reporting and analytical needs.
Store Brand Financial Planner
CVS Health
03.2014 - 10.2016
- Owned 50% of store brand category-based financial forecasts (various sales, margin, and cost metrics)
- Overhauled an estimated calculation of store brands margin impact on company margin
- This calculation served as the primary financial goal for store brands
- Presented sales actuals / forecasts / estimates to a broad group of stakeholders at many leadership levels
- Mentored and provided leadership to a team of analysts.
Demand Planner
KAZ
03.2012 - 03.2014
- Forecasted the largest share of account-based product demand
- Planned new product launches and reviewed forecasts with various teams and leadership
- Generated forecasts using diverse data including POS, history, marketing/sales input, patient health, and inventory.
Forecasting/Sales Analyst
AT Cross
04.2011 - 03.2012
- Responsible for managing a $105M international forecast at the SKU level
- Restructured company-wide forecasting accuracy metrics
- Presented forecasts to senior leadership.
Skills
- Presenting Insights
- Analytical
- Critical Thinker
- Opportunity Generator
- Data Modeling
- Detail Oriented
- SQL
Timeline
Senior Customer Value Analyst
Bose
06.2023 - Current
Customer Value Analyst
Bose
07.2019 - 06.2023
Pharmacy Point of Sale (POS) Senior Consultant
CVS Health
11.2016 - 07.2019
Store Brand Financial Planner
CVS Health
03.2014 - 10.2016
Demand Planner
KAZ
03.2012 - 03.2014
Forecasting/Sales Analyst
AT Cross
04.2011 - 03.2012