Alex Lau
Technical Specialist
Summary
Experienced with developing comprehensive test plans and strategies. Utilizes test automation tools to streamline and improve testing processes. Track record of identifying and resolving software defects, ensuring high-quality software delivery.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Quality Engineer
USCIS
10.2024 - Current
- Collaborated with developers to ensure timely resolution of identified issues, enhancing overall product performance.
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Ensure any front end changes are 508 compliant.
Java Developer II
Lumen
01.2023 - 12.2023
- Reviewed code and debugged errors to improve performance.
- Worked primarily in Itential and Node.js
Associate Full Stack Developer
IBM
02.2022 - Current
Technical Support Engineer I
Vantage Health Plan
07.2020 - 01.2022
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Education
Bachelor of Science - Computer Science
University of Louisiana At Monroe
05.2001 - 01.2019
Skills
User acceptance testing
Accomplishments
Public Trust Clearance
Certification
508 Trusted Tester
Timeline
508 Trusted Tester
02-2025
IBM Cloud Essentials
10-2024
Quality Engineer
USCIS
10.2024 - Current
Java Developer II
Lumen
01.2023 - 12.2023
Associate Full Stack Developer
IBM
02.2022 - Current
ITIL 4 Foundations
12-2021
Technical Support Engineer I
Vantage Health Plan
07.2020 - 01.2022
Bachelor of Science - Computer Science
University of Louisiana At Monroe
05.2001 - 01.2019
Similar Profiles
Mario TorresMario Torres
Immigration Services Officer at USCISImmigration Services Officer at USCIS
Ryan E CarltonRyan E Carlton
Immigration Services Officer (current) at USCISImmigration Services Officer (current) at USCIS
STEPHEN QIUSTEPHEN QIU
Asylum Officer at USCISAsylum Officer at USCIS