Alex Leeper

New Braunfels

Summary

Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

years of professional experience

Certification

Work History

Food and Beverage Manager

Schlitterbahn Waterpark

01.2005 - Current

Managed inventory effectively, reducing waste and optimizing stock levels.
Resolved customer complaints involving food or beverage quality and service.
Organized successful special events that contributed to increased sales figures.
Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.

Supervisor

AT&T Center

03.2014 - 04.2015

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

Bachelors of Administration - Real Estate in Property Management

University of North Texas

Denton, TX

05.2013

Skills

Event Planning
Cost Reduction
Performance Improvement
Team Leadership
Employee Management

Sanitation standards
Food presentation
Operations oversight
Ordering supplies
Menu pricing

Skillsandabilities

Executed a training program for the food and beverage department that consisted of a thorough step by step process of proper food handling techniques and the presentation of the product., Developed and implemented strategic objectives to ensure achievement of employees job duties and overall customer satisfaction., Experience Manager in executing programs that allow the customers to encounter a memorable moment in time while overseeing an ensemble of employees of nearly 450., Determined to provide high quality customer service experience to increase retention rate while at the same time executing functions and task to decrease employee turnover rate., Planned, produced, and executed the delivery of catered events which consisted of on-site and off-site delivery of food to corporate businesses and large group of 3000 people., Increased the overall Per Cap by 10% by creating food par level to reduce waste cost and adding additional food locations to boast revenue., Managed 450 employees on a daily basis., A team leader with 10 years’ experience in management duties such as interviewing, hiring, training and improving performance.