Alex Letourneau
Madison,WI
Summary
Seasoned Business Process Lead known for unparalleled productivity and efficiency in task completion. Excel in process optimization, workflow management, and strategic planning, ensuring seamless business operations. Possess strong abilities in problem-solving, critical thinking, and adaptability, making significant contributions to team success and organizational growth through excellent communication and leadership skills.
Overview
9
9
years of professional experience
Work History
Business Process Lead
Sub-Zero Group, Inc.
Madison, WI
07.2023 - Current
- Developed customer service universal request system to consolidate and streamline reporting and management of backlog saving $120K / year
- Interviewed stakeholders and mapped out existing processes and identified improvement opportunities for a two transition to new custom platforms
- Spearheaded agile development and implementation of post sales data model within 6 months improving report creation speed, reducing overhead cost, and ensuring consistency of Power BI reports across multiple departments
- Transformed data reporting strategy to enhance decision-making for teams, freeing up capacity to focus on process improvement opportunities
- Graduated from Sub-Zero Group Emerging Leader Program
Customer Service IoT Project Manager
Sub-Zero Group, Inc.
Madison, WI
08.2021 - 07.2023
- Directed strategy and requirements gathering for Mobile Diagnostic App UX/UI, overseeing an external Agile team of 8 through the development and testing of a functional prototype
- Defined and prioritized user stories for a diagnostic portal, enhancing service experience through comprehensive stakeholder interviews
- Created PowerBI dashboard to view unit error codes across all brands
- Delivered department status updates to executive level sponsors
AME Program Leader
GE Healthcare
Madison, WI
01.2021 - 08.2021
- Launched two new FMIs into production on schedule
- Persuaded team to reuse existing components instead of new. Eliminated need for 5 new components and simplified timeline by 6 months
- Created supply chain strategy for hundreds of unique end of life components
Lead Manufacturing Engineer
GE Healthcare
Madison, WI
04.2019 - 01.2021
- Gained executive approval for 3 parallel packaging redesigns with an external supplier targeting savings of $1 million/year. Orchestrated planning, design, testing, and implementation within the factory
- Served as technical subject matter expert to increase flow control valve capacity by 1,487% in 5 months
- Led cross-functional team meetings and design reviews to create PFMEA
- Mentored new engineers to build talent and improve team's efficiency
- Assessed manufacturability for multiple new products, redesigns, and MDR compliance
Manufacturing Engineer
GE Healthcare
Madison, WI
01.2017 - 04.2019
- Led team meetings for Shuttle redesign and provided updates to address component obsolescence
- Executed NPI engineering builds to provide feedback to global design teams
- Validated three product transfers (12,000 units/yr)
- Coordinated transfer of 198 service kits into Madison production
- Improved epoxy application process utilizing Six-Sigma methodology
Education
Bachelor of Science - Biomedical Engineering
University of Wisconsin - Madison
Foundations of Management Certificate -
Wisconsin School of Business - Center For Profession And Executive Development
Skills
- Managing concurrent projects
- Data analysis
- Process improvement
- Project management
- Business strategy development
- Lean six sigma
- Azure DevOps
- PowerBI
- MS Office
- Visio
- Minitab
- Dynamics CRM
- Powerautomate
Training
- Building Essential Leadership Skills
- PMP Course
- Perceptive Communication
- Power BI Essentials
- Six Sigma Green Belt
- Strategic Communications
- Experience Management Bootcamp
Extracurricular Activities
- Volunteering 1100+ hours at Dane County Humane Society
'22 + '23 Canine Behavior Team Volunteer of the Year
- Concerts
- Board games
- Pickleball
- Crossfit
Timeline
Business Process Lead
Sub-Zero Group, Inc.
07.2023 - Current
Customer Service IoT Project Manager
Sub-Zero Group, Inc.
08.2021 - 07.2023
AME Program Leader
GE Healthcare
01.2021 - 08.2021
Lead Manufacturing Engineer
GE Healthcare
04.2019 - 01.2021
Manufacturing Engineer
GE Healthcare
01.2017 - 04.2019
Bachelor of Science - Biomedical Engineering
University of Wisconsin - Madison
Foundations of Management Certificate -
Wisconsin School of Business - Center For Profession And Executive Development