Alex Boll

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Contributed toward strategic growth with over 12,500 patients served, averaging 36 patients daily, to exceed $1M in operational revenue.
• Balanced OnCall patient population between new versus established patients of 55.8% and 44.2% respectively, driving 43.5% of 55.8% new patient population within OSF Healthcare's pipeline.
• Oversaw 25+ direct reports between two urgent care clinics, conducting reviews, tracking goals, and coaching for improvement.
• Invested in Mission Partners’ success as employer of choice by participating in annual cohorts to advance opportunities and create collaborative work environment.
• Upheld lean supply and staffing model to maintain financial responsibility while securing required hours for full time employees.
• Completed weekly inventory, financial, and clinics audits to align with ministry sustainability efforts.
• Tracked patient satisfaction to celebrate positive responses and identifying areas of improvement, achieving overall 90.75% favorable review.
• Through quarterly evaluations, grew clinical key result compliance from 64.5% to 83.9% within fiscal year 2022.
• Conducted monthly team meetings to cascade critical updates, provide operational transparency, realign expectations, and provide focus to key results.

• Assistant Photographer for over 60 weddings, 2 corporate events, 2 charity programs, and multiple mini-shoots nation-wide, including US Foods “Food Fanatics Live” and Junior Council “Snowball”.
• Assist in editing, composing, and providing creative direction from raw files to finished products for both photo and video using Bridge, Photoshop, and Premiere.
• Support and promote brand awareness via social media and networking events through copy writing, proofreading, cold calling, and content curation.
• Consult and analyze future growth using Excel by comparing year over year expenditures versus confirmed contracts, resulting in increased revenue from $10K to $80K in five years.

• Strengthened strategic opportunities for robust brand awareness and lead generation increasing annually since 2018.
• Implemented iCapture - lead capture system - to automatically load new B2B customer leads into Salesforce CRM software, increasing networking and post-event follow-up.
• Optimized management of organizational events through consolidation and creation of annual calendars, budgets, and SOPs by implementing project management template used between marketing and cross-functional teams to build strong foundations of transparency and direct business priority alignment.
• Support direct report staff and interns with real time feedback. Oversaw day-to-day operations and assigned tasks to staff members. Ensured employees felt valued and respected in the workplace. Led team-wide meetings and addressed any employee concerns.
• Guaranteed all work completed falls under multi-state compliance rules and regulations.
• Ensured efficient and effective implementation of marketing campaigns driving strategy, planning, execution, and post-mortem analysis for each organizational event, producing approximately $2.5M in lead generated revenue through ROI analysis from February 2019 through 2022.
• Maximized outreach for organizational expansion into new markets including Pennsylvania, Georgia, Missouri, and West Virginia by managing projects and providing promotional campaigns and collateral materials, market intelligence information, and databases for senior leadership.
• Launched Accel's Illinois Darts as a national operation from independent regional markets, including managing website redesign, ensuring brand standards were met, and had enhanced customer experience, resulting in annual league increase from six in 2017 to sixteen in 2019.
• Optimized key vendor relationships to ensure ongoing operational efficiencies and keep workflows on-schedule, on-budget, and on-target.
• Daily maintenance of over 700 customer locations. Including tech support, customer resolution and retention, onsite visits, and engaged accessible leadership style.
• Led team transitions of Accel’s Loyalty program through continual updated versions. Success was based on exceptional communication, relationship building, time management and advanced organizational leadership.

• Organized and managed successful completion of over 550 customer relations projects.
• Created original brand programming within $300k budget.
• Responsible for all inventory supply and control including sourcing vendors, budget expenditures and ad consistency.
• Wrote, proofed and edited content in accordance with established brand guidelines.
• Assisted with communication strategies and implemented tactics to support business objectives.
• Developed internal and external marketing communication and collateral pieces to support localized initiatives.

• Managed 11 key accounts totaling 15% of annual revenue.
• Organized promotional campaigns from executive approval to staff execution.
• Worked cohesively with other Terminal Operators to further growth of our shared partner.
• Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.

• Accounted for over $1.3 MM in annual advertising spending.
• Facilitated communication between sponsors, vendors, and agencies to deliver timely, accurate projects.
• Aligned direct mail, email, billboard, and signage campaigns to drive company awareness.
• Redesigned on-site Hollywood Casino Amphitheatre signage to reflect corporate messaging.

This highlights my career under the Penn National Gaming umbrella that include Prairie State Gaming and Hollywood Casino Joliet.