Alex Lin

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Answered customers' questions, recommended items, and recorded order information.
• Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
• serve more than 50 people a day.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation..
• Resolved customer complaints quickly to maintain customer satisfaction.
• Built positive relationships with customers to increase repeat business.
• Trained new employees on proper protocols and customer service standards.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.

• Operated point of sale system, entered values into register and quickly, accurately and courteously completed guest transactions.
• Removed glasses and drink containers from bar and entertainment venue and delivered to station for cleaning or disposal.
• Checked guest identification and verified compliance with minimum age requirements for consumption of alcoholic beverages.
• Monitored guest consumption of alcohol and intervened according to company guidelines.

Greeted customers entering store and responded promptly to customer needs.

• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.