
Driven and adaptable professional with experience in insurance sales, customer service, lead management, and field operations. Skilled in relationship building, client communication, and CRM systems. Experienced working independently and as part of a team in both office and field environments, including utility locating and dealership operations. Strong attention to detail and the ability to quickly learn new skills, adapt to new challenges, and contribute to team success.
• Located and identified underground sewer infrastructure using specialized locating equipment and field mapping systems.
• Utilized locating equipment, paint, flags, and field documentation tools to accurately mark underground infrastructure.
• Performed routine equipment inspections and maintained accurate records of completed locate requests and field activities.
• Operated company vehicles and equipment safely while traveling between job sites throughout the Chicagoland area.
• Conducted outbound outreach to prospective customers through phone calls, text messages, email, and referrals to generate new business opportunities.
• Managed lead pipelines and customer information using CRM systems, Google Sheets, and Excel to track follow-ups and sales activity.
• Generated quotes and assisted customers with auto, home, renters, and other personal insurance products.
• Handled policy questions, account updates, and coverage reviews to support customer retention and satisfaction.
• Cleaned, detailed, and prepared vehicles for customer delivery, showroom display, and lot presentation.
• Transported vehicles throughout the dealership and assisted with inventory organization and lot management.
• Assisted sales staff with vehicle preparation and day-to-day dealership operations.
• Opened and closed dealership facilities, helping maintain a clean, organized, and professional environment.
• Worked closely with team members to ensure efficient operations and a positive customer experience.
CRM Software
Lead Generation & Prospecting
Sales & Customer Service
Field Operations & Safety Compliance
Google Sheets & Microsoft Excel
Professional Communication