Alex Long
Anderson,SC
Summary
Detail-oriented professional with experience in team-based environments and cross-training across roles. Demonstrates strong critical thinking and decision-making skills while managing diverse tasks and maintaining high performance standards. Combines exceptional communication and multitasking abilities to deliver effective results.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Suture Assembly Operator
Arthrex Manufacturing
Pendleton, South Carolina
01.2024 - Current
- Coordinates well with PC and rest of the team to promote healthy work environment, and fluidity of product creation.
- Trained on multiple suture designs, achieving proficiency across various braids.
- Conducts quality inspections on finished products to maintain compliance with specifications.
- Operates diverse tools and equipment, facilitating streamlined production processes.
- Maintains clean and organized workstations to promote a safe working environment.
- Assumed various roles within team to ensure flexibility and meet project demands.
Frame Shop Manager
Hobby Lobby
Anderson, South Carolina
01.2023 - 01.2024
- Managed daily operations of a frame shop to optimize workflow and enhance customer satisfaction.
- Trained and supervised staff on framing techniques and customer service best practices.
- Assisted customers in selecting frames and mats tailored to their specific needs.
- Supervised staff members working on custom framing projects to ensure accuracy and quality standards were met.
- Implemented quality control measures for finished framing products, ensuring adherence to company standards as well as customer’s specifications.
- Resolved customer inquiries and concerns regarding framing services promptly, enhancing overall experience.
Customer Service Manager
Hobby Lobby
Anderson, SC
01.2022 - 01.2023
- Managed customer inquiries and resolved issues effectively.
- Supported staff in resolving complex customer issues and implementing effective solutions.
- Trained new staff on customer service protocols and procedures.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated communication between customers and internal teams on escalated issues to ensure timely resolutions.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Assessed employee performance and encouraged staff to achieve performance goals.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Cashier
Hobby Lobby
Anderson, SC
01.2021 - 01.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer transactions efficiently at the cash register.
- Assisted customers with product inquiries and recommendations.
- Maintained a clean and organized checkout area during shifts.
- Ensured compliance with store policies and procedures consistently.
- Collaborated with team members to manage busy periods effectively.
Education
Bachelor of Arts - Studio Arts
Coastal Carolina University
Conway, SC 08.2016 - 05.2019
Associate of Arts - Studio Arts
Tri-County Technical College
Pendleton, SC 08.2016 - 05.2017
Crescent High School
Iva, SCTimeline
Suture Assembly Operator
Arthrex Manufacturing
01.2024 - Current
Frame Shop Manager
Hobby Lobby
01.2023 - 01.2024
Customer Service Manager
Hobby Lobby
01.2022 - 01.2023
Cashier
Hobby Lobby
01.2021 - 01.2022
Bachelor of Arts - Studio Arts
Coastal Carolina University
08.2016 - 05.2019
Associate of Arts - Studio Arts
Tri-County Technical College
08.2016 - 05.2017
Crescent High School