Alex Lopez
Davenport,FL
Summary
Proven banquet server at Hard Rock Cafe and Kobe's Japanese steakhouse, adept in food service and customer satisfaction, enhanced guest experiences through meticulous event setup and effective guest relations. Skilled in high-volume dining and fluent in English, consistently increased walk-in business. Demonstrates exceptional food handling and interpersonal skills, contributing to a positive dining atmosphere. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Banquet Server
Hard Rock Cafe
2022.08 - Current
- Answered guest questions about event plans and food service choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Served meals to customers according to established guidelines.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Replenished condiments and other supplies at tables and service bars.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Handled food and beverage orders for up to 30 guests, delivering prompt and friendly service
- Person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
- Answered guest questions about event plans and food service choices
- Arranged linens and table settings according to seating plan and event theme
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
Server
Kobes Japanese Steak House
2021.07 - 2024.06
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers
Education
High School Diploma -
Windermere High School
Winter Garden, FL05.2021
Skills
- Table Bussing
- Food Service
- Food Running
- Customer Service
- Dining area maintenance
- Menu Memorization
- Guest Relations
- Food handling
- English Fluency
- Safe Food Handling
- Event Setup
- Event Setup and Breakdown
- High-volume dining
Timeline
Banquet Server
Hard Rock Cafe
2022.08 - Current
Server
Kobes Japanese Steak House
2021.07 - 2024.06
High School Diploma -
Windermere High School
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