Alex Lucero-Flores
Coachella,CA
Summary
Alex Lucero-Flores has just started his professional career but in the time span of three years. He has worked 3 different jobs in different Atmospheres that ranges from Security, Mechanics and Office Work. His strongest trait is his adaptability with learning everything that is part of his job and excelling in his position. Alex has grit in the face of adversity he has never backed down nor he will. After his near fatal Motorcycle Accident that left his left arm with brachial palsy. He was awakened with an urge to strive for a better life because just in a snap it can be taken away.
Overview
3
3
years of professional experience
Work History
Service Advisor
Travel Centers Of America
Coachella, CA
01.2022 - 02.2023
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Utilized in-house systems and software to drive customer interaction and communication through service process.
- Answered phone calls and responded to questions and concerns.
- Mentored junior team members and managed employee relationships.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Researched coverages under warranties and determined requirements for coverage.
- Updated databases with new and modified customer data.
- Pulled parts, recorded inventory information.
- Ordered parts, tools and supplies to stock shop and prepare for repair jobs.
- Reviewed completed work orders to verify consistency, quality and conformance.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
Diesel Lube Tech
Travel Centers of America
Coachella, CA
06.2021 - 01.2022
- Conducted successful road service for remote breakdowns and verified safe and operational return of company's equipment.
- Performed routine maintenance functions on diesel equipment, forklifts and trailing equipment.
- Removed malfunctioning parts and repaired components or installed new ones.
- Inspected and verified dimensions and clearances of parts to verify conformance to factory specifications.
- Examined protective guards, loose bolts and safety devices on trucks to make adjustments.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed DOT preventive maintenance and inspected tires.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Rotated tires and checked brakes on vehicles.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Conferred with customers to obtain descriptions of vehicle problems and discuss repair requirements.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
Security Officer
G4S Secure Solutions
Coachella, CA
10.2019 - 06.2021
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Verified photo IDs and tickets to allow guests passage.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained high levels of alertness throughout shifts.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06.2021
Skills
- Documentation and Reporting
- Multitasking and Organization
- Spanish Fluency
- Computer Skills
Timeline
Service Advisor
Travel Centers Of America
01.2022 - 02.2023
Diesel Lube Tech
Travel Centers of America
06.2021 - 01.2022
Security Officer
G4S Secure Solutions
10.2019 - 06.2021
High School Diploma -
Coachella Valley High School