Alex Madison Jr
Atlanta,GA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Model
Hollister.Co
08.2010 - 02.2013
- Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
- Worked closely with designers to represent their vision accurately, ensuring garment fit and styling met expectations.
Supervisor
Jan Pro
01.2011 - 12.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
Bartender
Moe's Original BBQ
05.2017 - 08.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Hub Operations Manager
UPS
01.2020 - Current
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Increased employee productivity through regular performance evaluations and targeted training programs.
- Enhanced customer satisfaction by ensuring timely order fulfillment and delivery.
- Reduced operational costs with strategic budget planning and resource allocation.
- Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
- Managed daily scheduling of staff assignments, ensuring optimal coverage during peak hours.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
- Oversaw the hiring, onboarding, and training of new employees, fostering a team-oriented work culture.
- Developed strong relationships with vendors and suppliers, securing competitive pricing for materials and services.
- Improved communication between departments by implementing effective collaboration tools and practices.
- Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
- Led continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
- Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
- Analyzed performance metrics on an ongoing basis to identify areas requiring attention or adjustments in strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Pelham High School
Pelham, AL05.2012
Bachelor Of General Studies - Biology
Shelton State Community College
Tuscaloosa, ALBachelor Of Business Administration - Supply Chain
Colorado Technical University
Colorado Springs, COSkills
- Stakeholder Management
- Performance Appraisal
- Workforce Planning
- Standard Operating Procedures
- Coaching and Mentoring
- Forecasting
- Conflict Resolution
- Data Analysis
- Quality Assurance
- Team Leadership
- Customer Service
- Critical Thinking
- Analytical Thinking
- Process Improvement
- Problem Solving
- Business Leadership
- Staff Training/Development
Timeline
Hub Operations Manager
UPS
01.2020 - Current
Bartender
Moe's Original BBQ
05.2017 - 08.2020
Supervisor
Jan Pro
01.2011 - 12.2016
Model
Hollister.Co
08.2010 - 02.2013
Pelham High School
Bachelor Of General Studies - Biology
Shelton State Community College
Bachelor Of Business Administration - Supply Chain
Colorado Technical University