Alex Marino
Blackwood
Summary
Dynamic entrepreneur and service professional with a proven track record in customer service and relationship building, demonstrated at TGI Fridays and through successful ownership of multiple businesses. Excelled in enhancing guest engagement and leveraging leadership skills to motivate teams, ensuring high-quality standards and expanding client reach. Skilled in cash handling and maintaining rigorous attention to detail, achieving notable business growth and client satisfaction.
Overview
5
5
years of professional experience
Work History
Professional Car Detailer
Owner
09.2024 - Current
- Promoted excellent customer service by addressing client concerns promptly and professionally.
- Developed effective networking and marketing skills to expand client reach and business opportunities.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Maintained high-quality standards for detailing services, resulting in repeat customers and positive feedback.
- Established trust-based relationships with clients through open communication channels which led them to recommend our services further.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
Server
TGI Fridays
06.2024 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Private Dog Sitter
Owner
06.2022 - Current
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for behavioral problems and signs of health issues.
- Trained animals in behavioral compliance or other special routines or commands.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Adapted to various pet personalities and quirks, creating tailored care plans for each dog's unique preferences.
- Ensured that all medicines were given to each dog at the proper time of day.
Frosty Systems LLC
Owner
01.2020 - Current
- Generated revenues yearly and effectively capitalized on industry growth.
- Gained experience in running a Limited Liability Corporation
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Business Administration
Florida Atlantic University
Boca Raton, FL05-2028
Skills
- Customer service
- Relationship building
Physical strength
Leadership and motivation
Mental toughness
Teamwork and cooperation
Cash handling
Guest engagement
Hospitality service expertise
Food running
Timeline
Professional Car Detailer
Owner
09.2024 - Current
Server
TGI Fridays
06.2024 - Current
Private Dog Sitter
Owner
06.2022 - Current
Frosty Systems LLC
Owner
01.2020 - Current
No Degree - Business Administration
Florida Atlantic University
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