Alex Markle
Charlotte,NC
Summary
Results-driven project manager known for high productivity and efficient task completion. Possess specialized skills in agile methodology, team facilitation, and backlog refinement to optimize project workflows. Excel in communication, leadership, and problem-solving to navigate complex project challenges and drive successful outcomes. Offering excellent project management, multi-tasking, and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
5
5
years of professional experience
Work History
Scrum Master & Project Manager
Symphonix Solutions
Charlotte, NC
03.2024 - Current
- Directed the transition from legacy systems to Oracle NetSuite ERP, leading all phases from customization to go-live.
- Partnered with developers to design workflows tailored to the Print, Apparel & Promo industry, ensuring system scalability.
- Oversaw integration of multiple third-party solutions via API connections, streamlining processes and automating manual tasks.
- Managed both back-end ERP and front-end eCommerce development, aligning systems for seamless operations.
- Led historical data extraction, migration, and validation, ensuring business continuity.
- Trained account management teams on new systems, improving adoption and day-to-day operational efficiency.
Production Manager
Symphonix Solutions
Charlotte, NC
01.2023 - 02.2024
- Coordinated order production, ensuring accurate execution of decoration, artwork, and timely vendor delivery.
- Acted as client liaison, gathering requirements, confirming expectations, and maintaining transparency during production cycles.
- Developed recurring internal and client-facing reports to track company health, client activity, order trends, and inventory usage.
- Improved visibility into customer spend patterns, strengthening long-term client relationships.
Customer Experience Manager
LoanBoss
Charlotte, NC
04.2022 - 01.2023
- Led a team of 2, serving as the primary business representative between clients and the Product/Development teams.
- Gathered requirements for new features and reports, ensuring client feedback shaped platform enhancements.
- Conducted client demonstrations of platform updates, providing training and gathering post-launch feedback.
- Improved customer satisfaction through responsive support and proactive client engagement.
Data Coordinator
LoanBoss
Charlotte, NC
09.2020 - 04.2022
- Served as primary client contact for a commercial real estate SaaS startup, managing account onboarding, data abstraction, and system troubleshooting.
- Built new client accounts, including loan setup, financial data validation, and system configuration.
- Verified client-provided financials and loan documentation to ensure accurate reporting within the platform.
- Supported client adoption through personalized onboarding sessions and detailed system walkthroughs.
- Contributed to scaling client operations as the company grew, ensuring data accuracy and system reliability.
Education
B.A. - Sociology
University of South Carolina
Columbia, SC07.2020
Skills
- Problem solving
- Microsoft Excel
- Effective communication
- Project Management
- Reporting and analytics
- Client Relationship Management
- Data Migration
- Data Validation
- Business Analysis
- Scrum
- Sprint Planning
- ERP Implementation
- Oracle NetSuite
- SaaS
- eCommerce platforms
- Cross-functional team leadership
- Training and development
- Operational Processes
Service And Leadership
- Coach, Miracle League Baseball, 09/01/21, Present
- Youth Leader, Grace Church, 06/01/17, 12/31/21
Timeline
Scrum Master & Project Manager
Symphonix Solutions
03.2024 - Current
Production Manager
Symphonix Solutions
01.2023 - 02.2024
Customer Experience Manager
LoanBoss
04.2022 - 01.2023
Data Coordinator
LoanBoss
09.2020 - 04.2022
B.A. - Sociology
University of South Carolina