Alex Martin
Redmond
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Gold's Gym PNW
09.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Member Services Manager
LA Fitness
11.2022 - 09.2023
- Same duties as previous title but with added responsibly.
- Take up to 4 member services calls a day on the corporate line to help resolve high level complaints.
- Train new Operation Managers and help transition them into clubs in need of managers.
- Direct supervisor of a 60k plus facility with over 1,500 daily visits.
Operations Manager
LA Fitness
07.2022 - 09.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assisted in recruiting, hiring and training of team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Club Manager
Anytime Fitness
11.2021 - 07.2022
- Increased staff performance and engagement via motivational leadership
- Recruited, hired and trained to develop high-performing staff
- Implemented new concepts to maximize profitability
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Planned, organized and coordinated special events and celebrations.
- Implemented new concepts to maximize profitability.
- Managed marketing efforts by driving awareness and training staff on promotions.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Increase revenue by 6% in the first 90 days of employment
- Verified timekeeping records and handled any discrepancies with employees.
- Monitored social media questions and comments and appropriately responded.
- Designed and implemented advertising and public relations activities.
- Rebooted and drove successful Personal training department.
Assistant General Manager
Planet Fitness
08.2021 - 12.2021
- Mentored and motivated team members to achieve challenging business goals.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements
- Oversaw computer database and physical filing systems
- Managed team schedule with eye for coverage needs and individual strengths
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Managed a team of 15 employees including front desk, sales, overnight staff.
Front Desk Lead
Pro Sports Club
10.2020 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected, fees and payments.
- Oversaw all front desk operations with eye for gym reputation, staff productivity and operational efficiency.
- Reported facility maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved Member issues with knowledgeable and friendly service.
Education
High School Diploma -
Interlake Senior High School
Bellevue, WA06.2020
Skills
- Customer Service
- Feedback Collection
- Invoicing and Billing
- Payment Collection
- Data Entry
- Appointment Confirmation
- Email and Telephone Decorum
- Conflict Resolution
- Relationship Establishment
Certification
- CPR AED Training
CPR/ AED
Have the Knowledge of how to preform proper CPR/ compressions and use a AED properly.
Timeline
General Manager
Gold's Gym PNW
09.2023 - Current
Member Services Manager
LA Fitness
11.2022 - 09.2023
Operations Manager
LA Fitness
07.2022 - 09.2023
Club Manager
Anytime Fitness
11.2021 - 07.2022
Assistant General Manager
Planet Fitness
08.2021 - 12.2021
Front Desk Lead
Pro Sports Club
10.2020 - 08.2021
High School Diploma -
Interlake Senior High School
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