Alex Martinez
Summary
-Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
-Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Owner
Royal Sapphire Acquisitions
07.2021 - 04.2022
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Independent Business Owner
Primerica
04.2022 - 12.2022
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features, and disadvantages of various life insurance policies to promote sale of plans, boosting overall sales.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Outside Sales Representative
HomePro Technology
04.2023 - Current
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
GED -
Boswell High School
Fort Worth, TX06.2020
Skills
- Sales Presentation
- Sales Proposal Creation
- Multitasking Abilities
- Strong Communication and Interpersonal Skills
- Active Listening
- Customer Service
- CRM Software
- Problem-Solving Ability
Certification
- Licensed Texas Life Insurance Agent - Since April 2022.
- Passed SIE in August 2022.
- Passed Series 6 in October 2022
Timeline
Outside Sales Representative
HomePro Technology
04.2023 - Current
Independent Business Owner
Primerica
04.2022 - 12.2022
Business Owner
Royal Sapphire Acquisitions
07.2021 - 04.2022
GED -
Boswell High School
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