Alex Martinez
Houston,TX
Summary
Bringing over two decades of leadership expertise acquired at Marriott International across diverse properties, including convention hotels, resorts, airport, and extended stay, I am actively seeking a Resident Manager position. Throughout my career trajectory, consistent success has been achieved by prioritizing guest satisfaction, fostering associate engagement, and strategically generating revenue. I take pride in cultivating positive work environments, implementing guest-focused strategies that enhance customer experiences, and achieving revenue goals.
Overview
16
16
years of professional experience
Work History
Housekeeping Manager
Key Bridge Marriott
Director of Guest Services
Residence Inn Washington, DC Downtown
Director of Services
Marriott Grande Vista Resort
Director of Operations
Rotary House Hotel at Houston Medical Center
Houston, TX
2016.02 - Current
- Lead all aspects of hotel operations for 322 room property
- Lead five department leaders including, front office, housekeeping, culinary, food & beverage and loss prevention
- Exceeded budget GOP-YE 2023
- Achieved 1st place in Texas and 5th place in the Western Region for EDC revenue generation
- GSS Overall Satisfaction score of 97% YE 2023
- GSS Intent to Recommend score 94.3% YE 2023
- Achieved 99% in 2023 Global Food Safety annual audit
- Increase Overall Associate Engagement score from 75% in 2022 to 94% in 2023
- Increased AE Leadership Index score from 82% to 92% YOY
- Top #5 score in the West Region
- Formulate and manage annual budgets for all operation departments
- Key contributor to annual operation’s business plan and service strategy
- Executive Business Council Champion Recruitment Chair for the Houston Business Council.
Director of Hotel Operations
Kansas City Airport Marriott
Kansas City, MO
01.2015 - 02.2016
- Strategic business leader for hotel operations, including front office, housekeeping, food & beverage/culinary, loss prevention, and event management in 400 room hotel
- Key contributor to planning and implementation of property service standards and brand initiatives
- Increased GSS hotel key metrics by 1.7% points
- Co-led hotel sales and revenue management strategy with Director of Sales
- Achieved 90.3% on annual BSA audit
- Successfully divested hotel from MI to THG management company
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to all department and hotel overall
Front Office Manager/Director of Room Operations
Marriott St. Louis Grand
St Louis, MO
07.2011 - 01.2015
- Responsible for leading the rooms division, including front office, housekeeping, and laundry in 917 room hotel
- Led two department heads, 11 department managers, and 190 hourly ambassadors
- Responsible for developing budgets and financial performance of the room’s division
- Championed the implementation and sustainability of brand initiatives for both style and reception
- Key contributor in planning the process and execution of hotel renovation - rooms
- Increased front desk associate engagement score by 21 points from 2013 to 2014
- Leveraged data and analytics to make informed decisions and drive business improvements.
Director of Services
Orlando World Center Marriott
Orlando, FL
09.2008 - 06.2011
- Responsible for leading the housekeeping, laundry and dry cleaning departments in 2004 room hotel
- Led 2 ADOS, one housekeeping manager, 18 supervisors, and 225 hourly associates
- Increased GSS score for room completely clean by 3.4 points
- Achieved 99% in QA score for room cleanliness and public space
- Led all renovation efforts for 1500 rooms and public space
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Successfully managed 14 million budget and allocated resources to maximize productivity and profitability.
Education
Executive Certificate in Hospitality and Tourism Management - Hospitality Administration And Management
Florida Atlantic University
Boca Raton, FL07.2023
Associate of Arts - Hospitality Administration And Management
Wake Tech College
Raleigh, NC05.1999
Skills
- Fluent in Spanish and English
- Strategic Planning
- Operational Efficiency
- Data Analysis
- Attention to Detail
- Decision-Making
- Analytical Skills
- Cost analysis and savings
- Revenue Growth
- Relationship Building
Timeline
Director of Operations
Rotary House Hotel at Houston Medical Center
2016.02 - Current
Director of Hotel Operations
Kansas City Airport Marriott
01.2015 - 02.2016
Front Office Manager/Director of Room Operations
Marriott St. Louis Grand
07.2011 - 01.2015
Director of Services
Orlando World Center Marriott
09.2008 - 06.2011
Executive Certificate in Hospitality and Tourism Management - Hospitality Administration And Management
Florida Atlantic University
Associate of Arts - Hospitality Administration And Management
Wake Tech College
Housekeeping Manager
Key Bridge Marriott
Director of Guest Services
Residence Inn Washington, DC Downtown
Director of Services
Marriott Grande Vista Resort
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