Alexandra Martinez
Española
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service. Seasoned Boatswain's Mate with experience in maritime operations, deck maintenance, and navigation. Showcased effective leadership skills while managing crew members during shipboard tasks. Demonstrated abilities in operational safety measures, equipment handling and vessel inspections. Contributed to enhanced ship efficiency through diligent work ethic and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager
McDonald's Restaurant
10.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance
- Provided leadership during times of organizational change or crisis situations
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Ensured compliance with industry regulations and company policies
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Enhanced customer satisfaction through the development of a customer service excellence program
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Trained employees on additional job positions to maintain coverage of roles
Holiday Clerk Assistant
United States Post Office
11.2024 - 12.2024
- Collaborated with team members to streamline daily operations and ensure smooth workflow.
- Processed incoming and outgoing mail and packages according to established procedures.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Demonstrated flexibility in scheduling, accommodating last-minute changes to support team needs during the busy holiday season.
Shift Lead/Acting Assistant Manager
Dodges Chicken Store
02.2023 - 08.2024
- Resolved conflicts between customers, employees, and vendors in a timely manner
- Ensured that all safety protocols were followed at all times
- Conducted regular inventory checks to maintain accurate stock levels
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed
- Assisted in the training of new employees
- Implemented company policies consistently across all shifts
- Managed store operations during absence of Store Manager or Assistant Manager
- Enforced store policies regarding returns, exchanges, refunds, discounts
- Handled cash register transactions accurately while providing excellent customer service
- Performed opening and closing procedures such as setting alarm systems, counting money
- Responded to customer inquiries and complaints in a professional manner
- Utilized problem solving skills to resolve conflicts between customers and employees
- Completed opening and closing duties to facilitate business operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Checked orders for quality and completeness
- Trained new employees on company policies, operational procedures, and customer service standards
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Boatswain's Mate
Navy
08.2020 - 02.2024
- Participated in regular safety meetings with crew members to discuss hazards at sea
- Inspected anchors for signs of corrosion or wear before lowering into water
- Directed and supervised personnel in the maintenance, repair, overhaul, and operation of all deck equipment
- Supervised the painting of decks, bulkheads, and superstructure areas
- Trained new personnel in proper use of deck machinery such as capstans or windlasses
- Inspected moorings, lines, and rigging for wear or damage
- Performed maintenance on lifesaving equipment such as lifeboats and life rafts
- Maintained records of inspections and repairs performed on deck equipment
- Communicated with other vessels via radio regarding weather conditions or hazard warnings
- Responded quickly to any changes in course or speed required by bridge officers
- Ensured that all safety precautions were adhered to during operations
- Prepared for underway operations by repairing, maintaining and stowing equipment
- Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment
- Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels
Manager
McDonald's Restaurant
12.2018 - 08.2020
- Coached, mentored and trained team members in order to improve their job performance
- Provided leadership during times of organizational change or crisis situations
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Ensured compliance with industry regulations and company policies
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Enhanced customer satisfaction through the development of a customer service excellence program
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Trained employees on additional job positions to maintain coverage of roles
Education
Boatswains Mate A School -
School For Navy Rate
Chicago, IL03.2021
High School Diploma -
Espanola Valley High School
Espanola06-2020
Skills
- Operations Monitoring
- Performance Improvement
- Decision-making capabilities
- Technical knowledge
- Guest service
- Customer Service
- Management Team
- Collaboration and Leadership
- Inventory Counts
- Professional Appearance
- Cash Handling
- Staff Training and Development
- Complaint resolution
- Problem-Solving
- Training Assistance
- Team Leadership
- Vessel inspection
- Engine and winch operation
- Vessel security and maintenance
- Hazardous Material Handling
- Reliability
- Boat safety maintenance
- Vessel maintenance
- Safety Procedures
- Heavy equipment management
- Equipment Inspection
- Vessel navigation
- Active Listening
- Safety Protocols
- Attention to Detail
- Multitasking
- Time management
- Inventory management
Timeline
Holiday Clerk Assistant
United States Post Office
11.2024 - 12.2024
Manager
McDonald's Restaurant
10.2024 - Current
Shift Lead/Acting Assistant Manager
Dodges Chicken Store
02.2023 - 08.2024
Boatswain's Mate
Navy
08.2020 - 02.2024
Manager
McDonald's Restaurant
12.2018 - 08.2020
Boatswains Mate A School -
School For Navy Rate
High School Diploma -
Espanola Valley High School