Alex Martinez
Victorville,CA
Summary
Proven team player with experience at UPS, adept in loading and unloading, and heavy lifting, showcasing physical strength and stamina. Excelled in enhancing customer satisfaction through efficient delivery assistance and outstanding service. Demonstrated organizational skills and a commitment to safety, significantly contributing to a positive work environment and customer experience.
Overview
5
5
years of professional experience
Work History
Seasonal Driver Helper
UPS
11.2019 - 01.2025
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Lifted and carried packages weighing up to 50 pounds.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Displayed very good communication and customer service skills.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Consistently followed established guidelines regarding package handling practices to minimize risk of damage or loss.
- Improved customer satisfaction with prompt and courteous delivery assistance.
Retail Sales Associate
Goodwill Store
07.2020 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Taylion Academy
Victorville, CA06-2019
Skills
- Loading and unloading
- Driver assistance
- Organization
- Heavy lifting
- Safe lifting procedures
- Physical strength and stamina
- Safety precautions
- Teamwork
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Retail Sales Associate
Goodwill Store
07.2020 - 01.2022
Seasonal Driver Helper
UPS
11.2019 - 01.2025
High School Diploma -
Taylion Academy
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