Alex Martinez
Yakima,WA
Summary
Proven leader at Walmart, adept in management and fostering team development. Excelled in implementing strategic initiatives, enhancing business performance, and improving customer relationships. Demonstrated ability to mediate conflicts and drive results, with a strong foundation in business analysis and communication skills.
Overview
3
3
years of professional experience
Work History
GM Coach
Walmart
Yakima, WA
07.2022 - Current
- Implemented quality control measures to uphold company standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored associates performance and addressed issues
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between associates and facilitated effective resolutions to disputes.
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategic plans to achieve company objectives.
- Executed seasonal plans for the GM side and set team up for success
Overnight Coach
Walmart
Yakima, Washingtion
11.2021 - 07.2022
- Delegated work to staff, setting priorities and goals.
- Executed comprehensive stocking plans to ensure optimal inventory levels.
- Managed and supervised the night shift associates, ensuring they were following company policies and procedures.
- Provided leadership, insight and mentoring to newly hired associates to supply knowledge of various company programs.
- Provided training to associates on safety protocols, customer service standards, and operational processes.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Adjusted associates areas of stocking according to demand throughout the night
- Implemented training to improve knowledge base of associates and used cross-training methods to maintain productivity during associates absences.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Skills
- Operations management
- Marketing expertise
- Business analysis
- Staff training and development
- Performance improvement
- Communication skills
- Matrix management
- Customer relationship management
- Organizational development
Timeline
GM Coach
Walmart
07.2022 - Current
Overnight Coach
Walmart
11.2021 - 07.2022