Summary
Overview
Work History
Education
Skills
References
Timeline
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ALEX MARTINS

New York,NY

Summary

Successful in developing and strengthening relationships with regular and VIP guests. Stays professional, focused and self-directed in fast-paced environments while working to develop and manage solutions for diverse guest and operational needs. Manages administrative, personnel and supply functions in support of business and guest requirements.

Overview

3
3
years of professional experience

Work History

Guest Relations

54 Below
New York, NY
06.2021 - Current
  • Provided ticketing services to guests, including taking payments for tickets and issuing tickets in exchange for payment.
  • Utilized OpenTable and Salesforce CRM software to efficiently handle reservations and maintain customer relationships.
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Ensured proper ticket holder presence for next day shows through confirmation calls.

Production Assistant

54 Below
New York, NY
06.2021 - Current
  • Ran errands as necessary for the production team.
  • Created daily set lists for press based on sound check.
  • Engaged in meetings with producers post sound check, ensuring their needs were met and managing food orders.
  • Collaborated closely with producers and artists to ensure smooth show preparations through timely email correspondences and phone calls.

Server

54 Below
New York
06.2021 - Current
  • Conducted training and orientation for newly recruited server staff from 2022 onwards.
  • Provided prompt and courteous food and beverage service to guests.
  • Maximized sales by utilizing extensive menu knowledge to provide customer recommendations and suggest complementary items.
  • Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes.
  • Kept a clean presentation through consistent efforts and attention to detail.

Education

Associate in the Arts - Musical Theatre

County College of Morris
Randolph, NJ

Certificate - Musical Theatre

The Institute for American Musical Theatre
New York, NY

Skills

  • Self-Driven Approach
  • Detail-oriented
  • Effective Time Management
  • Client Engagement Skills

References

References available upon request.

Timeline

Guest Relations

54 Below
06.2021 - Current

Production Assistant

54 Below
06.2021 - Current

Server

54 Below
06.2021 - Current

Associate in the Arts - Musical Theatre

County College of Morris

Certificate - Musical Theatre

The Institute for American Musical Theatre

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ALEX MARTINS